making outbound call through 3CX

Discussion in '3CX Phone System - General' started by bltsai, Apr 27, 2010.

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  1. bltsai

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    Hi I like to know there is anyway when users outside the office and can call back to the office phone numbers making outbound call (international phone call) through 3CX phone system (not use softephone, using regular cell phones)

    Thank you
     
  2. mfm

    mfm Active Member

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    Hi,

    Yes this is possible:

    1. Dial into the PBX digital receptionist and dial 999 or trunk forwarded to 999.
    2. Key in your personal identification number.
    3. Dial 9 for options followed by 3 to get a dial tone to call out.
     
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  3. bltsai

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    Thank you mfm,
    My system voicemail is 9999 so I think I should dial 9999 not 999.
    follow your steps, the last step options followed by 3, I get a messeage call fobiden by administrator,
    How to fix it?

    Thank you so much
     
  4. leejor

    leejor Well-Known Member

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    Do the 3CX logs show you where the call attempted to route? Were there outgoing trunks available for the call?
     
  5. bltsai

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    In server activity log, It said active calls counted toward license limit :[423]
    Is it the reason?

    Thank you
     
  6. mfm

    mfm Active Member

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    Hig,

    This is by default switched off as it is considered a security issue. To enable it simply go to:

    3CX Management Console > Settings > General > "Enable Outgoing calls in Voicemail Menu" and tick it on.

    Try again now, if your outbound rules are correct it will work.
     
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  7. FBW

    FBW New Member

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    I suppose you loose this option if you use Exchange 2007 integration for voice mail?
     
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  8. bltsai

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    Hi mfm,

    First ,really thank you your helping. I think we are getting closer to solve the problem. After options followed by 3, I dial the phone number and it tell me the call transfer fail. Do I need to change anything in outbound rule?

    Thank you,
     
  9. mfm

    mfm Active Member

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    Hi,

    Logs are key at this point please post them. Remember to use /code and code tags.
     
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  10. bltsai

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    Hi mfm

    Here is log and I also attach my outbound rule picture


    Kindly place all logs in code and /code this time it has been done for you - MFM
    Code:
    12:13:47.587  [CM503008]: Call(493): Call is terminated
    12:13:37.962  Active calls counted toward license limit: [493]
    12:13:35.045  [CM503016]: Call(493): Attempt to reach <sip:17149683987@127.0.0.1:5060;user=undefined> failed. Reason: Not Found
    12:13:35.045  [CM503014]: Call(493): No known route to target: <sip:17149683987@127.0.0.1:5060;user=undefined>
    12:13:35.045  [CM503010]: Making route(s) to <sip:17149683987@127.0.0.1:5060;user=undefined>
    12:13:35.045  [CM505003]: Provider:[Cbeyond] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:7146177080@74.7.64.186:5060]
    12:13:07.776  Active calls counted toward license limit: [493]
    12:12:37.590  Active calls counted toward license limit: [493]
    12:12:19.868  [MS105000] C:493.2: No RTP packets were received:remoteAddr=127.0.0.1:40864,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7316
    12:12:19.587  [CM503007]: Call(493): Device joined: sip:9999@127.0.0.1:40600;rinstance=873c2515fca85958
    12:12:19.587  [CM505001]: Ext.9999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:9999@127.0.0.1:5060]
    12:12:19.587  [CM503002]: Call(493): Alerting sip:9999@127.0.0.1:40600;rinstance=873c2515fca85958
    12:12:19.431  [CM503025]: Call(493): Calling Ext:Ext.9999@[Dev:sip:9999@127.0.0.1:40600;rinstance=873c2515fca85958]
    12:12:19.369  [CM503004]: Call(493): Route 1: Ext:Ext.9999@[Dev:sip:9999@127.0.0.1:40600;rinstance=873c2515fca85958]
    12:12:19.369  [CM503010]: Making route(s) to <sip:9999@127.0.0.1:5060>
    12:12:19.369  [CM505003]: Provider:[Cbeyond] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:7146177080@74.7.64.186:5060]
    12:12:14.439  [MS211000] C:493.1: 192.168.52.134:17504 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    12:12:07.404  Active calls counted toward license limit: [493]
    12:12:05.719  [CM503007]: Call(493): Device joined: sip:8000@127.0.0.1:40600;rinstance=bf4c0cf5fdfc21bc
    12:12:05.703  [CM503007]: Call(493): Device joined: sip:7146177080@sipconnect.lax0.cbeyond.net:5060
    12:12:05.703  [CM505001]: Ext.8000: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:8000@127.0.0.1:5060]
    12:12:05.703  [CM503002]: Call(493): Alerting sip:8000@127.0.0.1:40600;rinstance=bf4c0cf5fdfc21bc
    12:12:05.579  [CM503025]: Call(493): Calling Ext:Ext.8000@[Dev:sip:8000@127.0.0.1:40600;rinstance=bf4c0cf5fdfc21bc]
    12:12:05.547  [CM503004]: Call(493): Route 1: Ext:Ext.8000@[Dev:sip:8000@127.0.0.1:40600;rinstance=bf4c0cf5fdfc21bc]
    12:12:05.547  [CM503010]: Making route(s) to <sip:8000@192.168.1.2:5060>
    12:12:05.532  [CM505003]: Provider:[Cbeyond] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:7146177080@74.7.64.186:5060]
    12:12:05.532  [CM503001]: Call(493): Incoming call from 7148838724@(Ln.10002@Cbeyond) to <sip:8000@192.168.1.2:5060>
    12:12:05.391  [CM503012]: Inbound office hours rule (main) for 10002 forwards to DN:8000
     

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  11. leejor

    leejor Well-Known Member

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    Nothing has been defined in that rule. You need to have some digits in the Calls to Numbers Starting with (Prefix) field, otherwise 3CX has nothing to base the routing on. Do you begin your calls with "9", then you would put in 9 and further down change Strip Digits to "1', that will remove the 9 before sending the digits out to the gateway or VoIP provider. You may want to remove the extension range if you want this rule to be applied to outside users. The range that you put in will limit the rule to only those extensions.

    You could create a second rule that limits the outside numbers dialled, i.e., certain long distance numbers, that is not applied to all of the other extensions.
     
  12. mfm

    mfm Active Member

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    Hi,

    For testing purposes and as leeroy said do the following:

    Calls to Numbers Starting with (Prefix) : 1,2,3,4,5,6,7,8,9,0
     
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  13. bltsai

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    Hi mfm,

    I think it is working now after I change "calls to numbers with a length of" 7-18, because we need to call international.
    Am I doing right?

    Thank you,
     
  14. leejor

    leejor Well-Known Member

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    Yes, there are various ways to narrow down which numbers this particular rule will apply to, that is one of them.
     
  15. 3cxisti

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    Hi,

    I have followed the steps:

    1. Dial into the PBX digital receptionist and dial 999 or trunk forwarded to 999.
    2. Key in your personal identification number.
    3. Dial 9 for options followed by 3 to get a dial tone to call out.

    and they work.

    This ist anyway way too complicated for my user.

    Is there any way to achieve this:

    The user call a DID-Number.
    He hears the dial tone
    He enters the number and key "#"
    call is set up.

    This was the was we called with asterisk (PBXes).

    It would be good to have the same at 3CX as well.

    Thank you.

    I.
     
  16. msypqcbg

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    My system voicemail is 9999 so I think I should dial 9999 not 999.
    follow your steps, the last step options followed by 3, I get a messeage call fobiden by administrator,
    How to fix it?
     
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