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Manual recall list

Discussion in '3CX Phone System - General' started by darkthunderbird, May 24, 2017.

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  1. darkthunderbird

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    Dear 3CX-Community,

    I'm supervise a 3CX installation in a small hospital. Often patients call us and need to talk to a doctor. So if he's online, our reception crew transfers the call, otherwise they put the calls on a list or write a mail to the doctor with the number to call back.
    Is there the possibility to put those people very easily on and off a list like the "lost-calls-from-queue"-Lists? So the doctor could just start the 3cx app and call them back after each other.

    Do you have a good idea?
     
  2. nb

    nb Support Team
    Staff Member 3CX Support

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    I would use forwarding rules.
    When the doctor is not available, he logs out and forwards calls to receptionist or voicemail. Explore the forwarding rules options. they leave a voicemail and doctor can actually press DTMF after reading the voicemail to call back.
     
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  3. Panayiotis_3CX

    Panayiotis_3CX Support Team
    Staff Member 3CX Support

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    Hello @darkthunderbird,

    If you navigate to the Call Queue tab > Notifications, you can set the queue manager's extension to receive emails when a call is not answered from the queue.
     
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