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Maximum callers in queue

Discussion in 'Ideas' started by pierre@serverteck.fr, Feb 3, 2016.

  1. pierre@serverteck.fr

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    Feb 1, 2016
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    For call center it could be great to have Maximum callers in queue set dynamically from the number of agent in queue with a formula. For example 10 agents in queue with formula 2 calls per agent so the queue accept 20 calls, when an agent quit the queue the system change the maximum callers in queue.