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MediaServerReporting error

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milauria

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Occasionally I get my voice very scatty I can't really understand anything.
It's an outgoing call via a SPA3102 with PSTN and I get server status message reporting an error for the MediaServerReporting... no idea what can cause this, any suggestions ?

Thanks

22:20:07.498 Call::Terminate [CM503008]: Call(306): Call is terminated
22:19:51.091 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.0.100:5060
22:19:32.763 CallCtrl::eek:nLegConnected [CM503007]: Call(306): Device joined: sip:[email protected]:5062;user=phone
22:19:32.732 CallCtrl::eek:nLegConnected [CM503007]: Call(306): Device joined: sip:[email protected]:5060;transport=udp;user=phone
22:19:32.732 Line::printEndpointInfo [CM505002]: Gateway:[Tele2] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream HT488 1.0.3.96 FXO] Transport: [sip:192.168.0.100:5060]
22:19:32.732 CallCtrl::eek:nAnsweredCall [CM503002]: Call(306): Alerting sip:[email protected]:5062;user=phone
22:19:32.576 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(306): Calling: PSTNline:848991022@(Ln.10000@Tele2)@[Dev:sip:[email protected]:5062;user=phone]
22:19:32.576 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060;user=phone]
22:19:32.576 Extension::printEndpointInfo [CM505001]: Ext.103: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP1200 1.1.6.16] Transport: [sip:192.168.0.100:5060]
22:19:32.482 MediaServerReporting::InitEndPoint [MS003005] C:306.1: Failed to create Endpoint: (destination=192.168.0.6)
EndPoint: ID=00001293@(LOCAL)
LOGID=C:306.1 Status: MSEP_FAILED
RTP:192.168.0.100:7160
RTCP:192.168.0.100:7161
STUN RTP:0.0.0.0:0
STUN RTCP:0.0.0.0:0
Coder:
NOT SET
101:telephony-event
Party ptime:20
Party RTP:0.0.0.0:0
Party RTCP:0.0.0.0:0
Decoders:
[empty]

22:19:32.482 CallCtrl::eek:nIncomingCall [CM503001]: Call(306): Incoming call from Ext.103 to [sip:[email protected]:5060;user=phone]
22:19:32.482 MediaServerReporting::InitEndPoint [MS003003] C:306.1: RTCP socket 192.168.0.100:7161 binding failed with error code 10048
 
Please ensure that the Gateway has in its configuraton under 'Other options' the option 'PBX delivers audio' disabled and under Gateway capabilities, it has 'Supports Re-Invite' and 'Supports 'Replaces' header ' are enabled.

Then under the phone properties under the section 'Other options', ensure also that the option 'PBX delivers audio' disabled and the options 'Supports Re-Invite' and 'Supports 'Replaces' header ' are enabled.

After doing this restart the 3CX services and see how this goes
 
No difference, still get this FAILED TO CREATE ENPOINT error
I don't think it depends on the PSTN gateway settings, but I don't know what does it mean and where to shoot...

Thanks if you can help in any way

22:33:55.523 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(20): Calling: VoIPline:0041793253795@(Ln.10001@XeloQ)@[Dev:sip:[email protected]:5060]
22:33:55.507 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to "00417932537***"[sip:[email protected]]
22:33:55.507 Extension::printEndpointInfo [CM505001]: Ext.109: Device info: Device Identified: [Man: Counterpath;Mod: X-Lite;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [X-Lite release 1014k stamp 47051] Transport: [sip:192.168.0.100:5060]
22:33:55.491 CallCtrl::eek:nIncomingCall [CM503001]: Call(20): Incoming call from Ext.109 to "0041793253***"[sip:[email protected]]
22:33:55.491 MediaServerReporting::InitEndPoint [MS003005] C:20.1: Failed to create Endpoint: (destination=192.168.0.2)
EndPoint: ID=00000164@(LOCAL)
LOGID=C:20.1 Status: MSEP_FAILED
RTP:192.168.0.100:7172
RTCP:192.168.0.100:7173
STUN RTP:0.0.0.0:0
STUN RTCP:0.0.0.0:0
Coder:
NOT SET
101:telephony-event
Party ptime:20
Party RTP:0.0.0.0:0
Party RTCP:0.0.0.0:0
Decoders:
[empty]
22:33:55.491 MediaServerReporting::InitEndPoint [MS003003] C:20.1: RTCP socket 192.168.0.100:7173 binding failed with error code 10048
22:33:55.491 MediaServerReporting::InitEndPoint [MS003002] C:20.1: RTP socket 192.168.0.100:7172 binding failed with error code 10048
 
What is your codecs ?
and please some deatails about your lan
 
This issue would need more detailed troubleshooting. To get technical support on this one, you can contact our technical support
(This requires commercial edition with support package). If you have a commercial edition, but no support package, you can purchase one here:

https://erp.3cx.com/orderform/support.aspx
 
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