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MediaServerReporting error

Discussion in '3CX Phone System - General' started by milauria, Sep 10, 2008.

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  1. milauria

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    Occasionally I get my voice very scatty I can't really understand anything.
    It's an outgoing call via a SPA3102 with PSTN and I get server status message reporting an error for the MediaServerReporting... no idea what can cause this, any suggestions ?

    Thanks

    22:20:07.498 Call::Terminate [CM503008]: Call(306): Call is terminated
    22:19:51.091 StunClient::eek:nInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.0.100:5060
    22:19:32.763 CallCtrl::eek:nLegConnected [CM503007]: Call(306): Device joined: sip:10000@192.168.0.7:5062;user=phone
    22:19:32.732 CallCtrl::eek:nLegConnected [CM503007]: Call(306): Device joined: sip:103@192.168.0.6:5060;transport=udp;user=phone
    22:19:32.732 Line::printEndpointInfo [CM505002]: Gateway:[Tele2] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream HT488 1.0.3.96 FXO] Transport: [sip:192.168.0.100:5060]
    22:19:32.732 CallCtrl::eek:nAnsweredCall [CM503002]: Call(306): Alerting sip:10000@192.168.0.7:5062;user=phone
    22:19:32.576 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(306): Calling: PSTNline:848991022@(Ln.10000@Tele2)@[Dev:sip:10000@192.168.0.7:5062;user=phone]
    22:19:32.576 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:848991022@192.168.0.100:5060;user=phone]
    22:19:32.576 Extension::printEndpointInfo [CM505001]: Ext.103: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP1200 1.1.6.16] Transport: [sip:192.168.0.100:5060]
    22:19:32.482 MediaServerReporting::InitEndPoint [MS003005] C:306.1: Failed to create Endpoint: (destination=192.168.0.6)
    EndPoint: ID=00001293@(LOCAL)
    LOGID=C:306.1 Status: MSEP_FAILED
    RTP:192.168.0.100:7160
    RTCP:192.168.0.100:7161
    STUN RTP:0.0.0.0:0
    STUN RTCP:0.0.0.0:0
    Coder:
    NOT SET
    101:telephony-event
    Party ptime:20
    Party RTP:0.0.0.0:0
    Party RTCP:0.0.0.0:0
    Decoders:
    [empty]

    22:19:32.482 CallCtrl::eek:nIncomingCall [CM503001]: Call(306): Incoming call from Ext.103 to [sip:848991022@192.168.0.100:5060;user=phone]
    22:19:32.482 MediaServerReporting::InitEndPoint [MS003003] C:306.1: RTCP socket 192.168.0.100:7161 binding failed with error code 10048
     
  2. alexmallia

    alexmallia New Member
    3CX Support

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    Please ensure that the Gateway has in its configuraton under 'Other options' the option 'PBX delivers audio' disabled and under Gateway capabilities, it has 'Supports Re-Invite' and 'Supports 'Replaces' header ' are enabled.

    Then under the phone properties under the section 'Other options', ensure also that the option 'PBX delivers audio' disabled and the options 'Supports Re-Invite' and 'Supports 'Replaces' header ' are enabled.

    After doing this restart the 3CX services and see how this goes
     
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  3. milauria

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    No difference, still get this FAILED TO CREATE ENPOINT error
    I don't think it depends on the PSTN gateway settings, but I don't know what does it mean and where to shoot...

    Thanks if you can help in any way

    22:33:55.523 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(20): Calling: VoIPline:0041793253795@(Ln.10001@XeloQ)@[Dev:sip:723732@sip.goandcall.com:5060]
    22:33:55.507 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to "00417932537***"[sip:0041793253795@192.168.0.100]
    22:33:55.507 Extension::printEndpointInfo [CM505001]: Ext.109: Device info: Device Identified: [Man: Counterpath;Mod: X-Lite;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [X-Lite release 1014k stamp 47051] Transport: [sip:192.168.0.100:5060]
    22:33:55.491 CallCtrl::eek:nIncomingCall [CM503001]: Call(20): Incoming call from Ext.109 to "0041793253***"[sip:0041793253795@192.168.0.100]
    22:33:55.491 MediaServerReporting::InitEndPoint [MS003005] C:20.1: Failed to create Endpoint: (destination=192.168.0.2)
    EndPoint: ID=00000164@(LOCAL)
    LOGID=C:20.1 Status: MSEP_FAILED
    RTP:192.168.0.100:7172
    RTCP:192.168.0.100:7173
    STUN RTP:0.0.0.0:0
    STUN RTCP:0.0.0.0:0
    Coder:
    NOT SET
    101:telephony-event
    Party ptime:20
    Party RTP:0.0.0.0:0
    Party RTCP:0.0.0.0:0
    Decoders:
    [empty]
    22:33:55.491 MediaServerReporting::InitEndPoint [MS003003] C:20.1: RTCP socket 192.168.0.100:7173 binding failed with error code 10048
    22:33:55.491 MediaServerReporting::InitEndPoint [MS003002] C:20.1: RTP socket 192.168.0.100:7172 binding failed with error code 10048
     
  4. amygoda

    amygoda Member

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    What is your codecs ?
    and please some deatails about your lan
     
  5. alexmallia

    alexmallia New Member
    3CX Support

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    This issue would need more detailed troubleshooting. To get technical support on this one, you can contact our technical support
    (This requires commercial edition with support package). If you have a commercial edition, but no support package, you can purchase one here:

    https://erp.3cx.com/orderform/support.aspx
     
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