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message, no line available for external call

Discussion in 'Ideas' started by altocontrol, Dec 3, 2015.

  1. altocontrol

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    Option to configure an alert message when no line available for making an external call.
     
  2. 3cxsbx

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    i partially agree on this:
    * there is a wav-File you can overwrite to make this happen
    * but to reply a license issue to an external caller in a default configuration is not ad viable option. internally this does not matter, but externally no one should now.
     
  3. leejor

    leejor Well-Known Member

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    In the PSTN world (at least in North America), no trunks (circuits) available, has always been signified by a 120 PPM busy signal, twice as fast as a line busy signal. It should be this way on 3CX, using tones based on the country tone scheme you choose. A recording might be a nice option, but is it really necessary? You know that callers will just keep re-dialling until they get through in the hopes that someone hangs up in the meantime.

    This would not appear to be a licence issue but a lack of sufficient outgoing trunks issue. If this were happening on a regular basis, then it would be advisable to add additional trunking.
     
  4. craigreilly

    craigreilly Well-Known Member

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    I did run into this once on an 8 SC license that 2 people did a conference call on for an hour.
    When they finished and callers got thru, they frantically called me saying something was wrong with the phone system.
    I investigated and looked at the VoIP provider logs and saw all the outbound calls and put it together - licenses all in use for conference call.
     
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