Microsoft Exchange 2007 Integraton with 3CX

Discussion in '3CX Phone System - General' started by BobD, Apr 26, 2011.

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  1. BobD

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    I've read the post:
    http://www.3cx.com/blog/docs/exchange-server-configuration/

    but want to hear from others as to what they like / dislike about the integration.

    What features are lost/gain or what is better/worse as a result of the integration?

    I would like to pursue this but don't want to interface into our product system and setting up the test lab will take a couple days effort -- want to make sure its worth the effort.

    Thanks!

    Bob
     
  2. pmacleod

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    The 3CX voicemail system works fine, and is feature-rich enough for the vast majority of users. Most people just want their voicemail in their Inbox and 3CX can do that with ease. Where UM in Exchange 2007 moves ahead is the tighter integration with Outlook...and some nicer voices in the prompt set :) From the feature list http://technet.microsoft.com/en-us/library/bb124587.aspx

    - Listen to voice messages without changing their context to another application.
    - Configure individual voice mail settings.
    - View all their voice mail in one location.
    - Distinguish voice and fax messages from e-mail messages within their individual Inboxes using new icons. This includes unique notifications for new e-mail, voice, and fax messages.
    - Determine whether a voice message has already been played.
    - Add annotations to a voice mail message in a text box.
    - Reply to a voice message with e-mail when the sender’s contact information is known.
    - Add received phone numbers to Contacts using the shortcut menu.

    The 3CX voicemail system is great, but if you like those extras and have an Exchange 2007/2010 platform then why not use it. We have customers using UM and use it in-house from Exchange 2007 to 2010. It works well, no complaints.

    Cheers,
    Paul.
     
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