misconfiguration outbound voip/sip axtel

Discussion in '3CX Phone System - General' started by clonick, Nov 27, 2012.

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  1. clonick

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    Hi to all

    2 weeks ago I finisedh installed correcly the test pbx server, i'm using axtel provider for inbound and outbound, but some days ago i was not able to make calls from extensions, only i can recibe (inbound calls)

    when i call a number, the 3cx shows than the extension is trying to make call, (calling status) but in the trunk status it never shows calling or something, also in a polycom phone i recive the error 408 and in grand stream i recibe 480 in the lcd screen.

    so in the next log the info is:
    89900000 = the number than I tried to call from the extension
    192.168.0.100 = local ip of the server
    10003815430ip = auth id of my voip provider
    mty13.axtel.net = host and out proxy of my voip provider

    NOTE: IN THE NEXT PARAGRAPH, AT THIRD LINE IT SAYS \\@mty1.axtel.// were it was exact copy/paste from log, but the server must be mty13.axtel.... as it shows in the other lines.... this is common? why ? or could be part of the problem?

    Code:
    08:13:34.887  [CM503020]: Normal call termination. Reason: No answer
    08:13:34.887  [CM503016]: Call(16): Attempt to reach <sip:89900000@192.168.0.100;user=phone> failed. Reason: No Answer
    08:13:34.886  [CM503003]: Call(16): Call to sip:89900000@mty1.axtel.net:5060 has failed; Cause: 408 Request Timeout; from IP:207.***.***.154:5060
    08:13:14.691  [CM503025]: Call(16): Calling VoIPline:89900000@(Ln.10005@AxtelHQ)@[Dev:sip:10003815430ip@mty13.axtel.net:5060]
    08:13:14.566  [CM503004]: Call(16): Route 1: VoIPline:89900000@(Ln.10008@AxtelHQ)@[Dev:sip:10003815430ip@mty13.axtel.net:5060]
    08:13:14.562  [CM503001]: Call(16): Incoming call from usrext1000 to <sip:89900000@192.168.0.100;user=phone>
    

    i believe than is a mismatch config of the outbound sip parameters...

    any suggestion ?!?
     
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  2. markshehan

    markshehan New Member

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    You will need to run a wireshark to see if it is leaving 3cx and if you are getting a response from the provider.

    The error is saying a time out from them. A good place to start is to check firewalls in case something changed. Then call your provider to see if they see your invite coming to them.
     
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  3. sigma1

    sigma1 Active Member

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    Run firewall checker. It looks like your SIP trunk provider is not able to reach your PBX or is simply ignoring you (dropping packets). Wireshark would help
     
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  4. clonick

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    ok, i will try wireshark but the firewall checker says all is passed, soo ...
    i thing is a mismatch config of the outboud sip parameters, cuz in the log apparently is sending the lan ip no the public ip....

    thanks
     
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