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Missed call email notification not showing ringing group name

Discussion in '3CX Phone System - General' started by Aljosa Pregun, Jan 28, 2017.

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  1. Aljosa Pregun

    Jan 28, 2017
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    let me shortly describe the situation.

    We're currently using the v.14 phone system.

    Server is configured to send email notification to each extension if there is a missed call on it. Since the call is comming true the ringing group to couple of extensions (ring all) and the call is missed, al extensions get the email about the missed call.

    Since the caller number is registered in the 3cx company phonebook, whe get the information of callers name in the email notification but not the name of the ringing group the call came from.

    In the phoneboox options of 3cx PS v14 the "add queue, group and did names to caller id" - "append name to caller id" is turned on.

    Is there problem in the trunk inbound parameters or somewere else?

    Thank you.

    Screen Shot 2017-01-28 at 15.32.28.png Screen Shot 2017-01-28 at 15.32.40.png
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    May 10, 2016
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    Hello @Aljosa Pregun

    The missed call email template does not contain the value to display the ring group from which the call is coming from, that is why it does not appear in the email.
    You can post this as a feature request in the ideas section of the forum though.
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