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Missed Call Thresholds

Discussion in 'Ideas' started by Matthewh, Mar 31, 2016.

  1. Matthewh

    Joined:
    Jun 3, 2014
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    Hi,

    Our company has multiple call queues with messages that are approximately 10 seconds in length, we receive missed calls with 1 second of being in the queue and would like to have a threshold on call queues to specify what is classified as a missed call, we only want it to be counted as missed when the call actually hits the point at which it starts polling the phones after the message has been completely played to the end user so having a threshold in seconds that we can set on each call queue would be very handy.
     
  2. AlexHeylin

    Joined:
    Nov 30, 2015
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    We've had a client complaint related to the same issue. If phones don't actually ring, then it's not a missed call as far as client is concerned.