Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Missed Call Thresholds

Discussion in 'Ideas' started by Matthewh, Mar 31, 2016.

  1. Matthewh

    Jun 3, 2014
    Likes Received:

    Our company has multiple call queues with messages that are approximately 10 seconds in length, we receive missed calls with 1 second of being in the queue and would like to have a threshold on call queues to specify what is classified as a missed call, we only want it to be counted as missed when the call actually hits the point at which it starts polling the phones after the message has been completely played to the end user so having a threshold in seconds that we can set on each call queue would be very handy.
  2. AlexHeylin

    Nov 30, 2015
    Likes Received:
    We've had a client complaint related to the same issue. If phones don't actually ring, then it's not a missed call as far as client is concerned.