Missed calls

Discussion in '3CX Phone System - General' started by hasler, Apr 3, 2009.

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  1. hasler

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    Hi.
    I have a set a PSTN gateway and two Voip providers in my 7.1 RC2.
    Our Snom phones showes the missed calls.
    But im not able dial the missed calls from the snom phone, because i have two choose a prefix (0 = pstn gateway, 1= VOIP provider 1, 2 = VOIP provider 2)

    Is there a way to make this work, so that i can just select the missed call from the screen of the snom phone?

    Thanks for your help,

    Andreas
     
  2. matictec

    matictec New Member

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    on patton gateway you can set a prefix like an additional 0. than you can directly call the numbers.

    or you can add a new outgoing rule with the settings, that all numerbs with at least 5 and maximum 15 digits (type: 5-15) go through the pstn. and also set that nothing will be cut. than you can drop the 0-rule.
     
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  3. nb

    nb Support Team
    Staff Member 3CX Support

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    Yes perfect solution Matitec

    Create an outbound rule that will append a 0 (or the outbound rule in your case) to the redialled number.

    Example - Calls from Extensions 100-150 No Prefix -> pass through Patton gateway, stripping nothing and adding no prefixes. This is like a "Blank prefix" outbound rule so the number is sent EXACTLY as it is delivered.
     
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