Missed Queue Call - Show Name of the caller

Discussion in 'Ideas' started by RTV, Apr 20, 2017.

Missed Queue Call - Show Name of the caller 5 5 6votes
5/5, 6 votes

  1. RTV

    RTV

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    To display the Name of the caller when sending e-mails;

    Voicemail uses %%CALLERNAME%%

    New Missed Call uses %%PARTYNAME%%

    However 'Queue: call is lost' does not have an option to show the Name of the caller (as used in Contacts) in the e-mail that is send, when missing a call.


    We have had this request a few times now from our customers. Adding this seems like a minor change.
     
    altocontrol likes this.
  2. altocontrol

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    Please, I need this label to make our help desk efficient.
    Since Ver 12.5 this function is not in the email.
     
  3. infohit

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