Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Missed Queue Call - Show Name of the caller

Discussion in 'Ideas' started by RTV, Apr 20, 2017.

Missed Queue Call - Show Name of the caller 5 5 6votes
5/5, 6 votes

  1. RTV

    RTV

    Joined:
    Mar 2, 2017
    Messages:
    8
    Likes Received:
    2
    To display the Name of the caller when sending e-mails;

    Voicemail uses %%CALLERNAME%%

    New Missed Call uses %%PARTYNAME%%

    However 'Queue: call is lost' does not have an option to show the Name of the caller (as used in Contacts) in the e-mail that is send, when missing a call.


    We have had this request a few times now from our customers. Adding this seems like a minor change.
     
    altocontrol likes this.
  2. altocontrol

    Joined:
    Dec 3, 2015
    Messages:
    2
    Likes Received:
    0
    Please, I need this label to make our help desk efficient.
    Since Ver 12.5 this function is not in the email.
     
  3. infohit

    Joined:
    Nov 21, 2017
    Messages:
    21
    Likes Received:
    8