Missing Caller Ext number in error mail message

Discussion in 'Ideas' started by orange2, Nov 4, 2015.

  1. orange2

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    calling extension in trunk error emails please

    When a trunk error is generated, please can you add the extension that made the error call to the emailed report please
     
  2. Futureweb

    Futureweb New Member

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    V14SP2 - Trunk Error Mails

    When a Call failed due an Error from the Trunk an Email is sent to configured E-Mail Address ... would it be possible to add "From Number" / "Extension" to this E-Mail? So Admin can see who called the incorrect Number?

    Code:
    Call FROM EXTENSION or Registration to 000NUMBER000@(Ln.10000@xxxxx) has failed.
    Thx
    Andreas Schnederle-Wagner
     
  3. patrick.leemans@xs2t

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    Missing Feature:
    Caller Extension number in 3CX error mail message:
    ----
    From: 3CXPBX @xxxxx.com
    Date: 03/03/2016 09:53 (GMT+01:00)
    To: "Leemans, Patrick" <patrick.leemans@xxxxx.com>
    Subject: 3CX Phone System Email Notification - ID 12294 - Error response received from Trunk/Provider

    (0) XXXX3CX.xxx.agn 3/03/2016 9:52:21

    Event source: 3CXPhoneSystem

    Call or Registration to 0441215322309@(Ln.10005@xxxx SDSL) has failed. [ V4 xxxx:5060 UDP target domain=unspecified mFlowKey=964 ] replied: 404 Not Found; from IP:xxxx:5060
    ----
    When adding Caller extension number we can quickly identify and inform the caller (extension) who is dialing the wrong number.
    For example when Visitors are using our phone to make outbound calls they often dial a 0 in front which isn't needed in our PBX system.
    If we know in the mail from which extension this call is coming we can go to this person and tell him what he's doing wrong.

    Thanks,
    Patrick
     
  4. leejor

    leejor Well-Known Member

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    You might want to consider reworking your outbound rules to prevent invalid numbers being sent to the provider in the first place. If certain incorrect number combinations are happening on a regular basis, you could create a dummy extension voicemail and route the calls there to inform them of their mistake, and how to correctly dial outside numbers.

    Outbound rules are read top to bottom, so more specific rules, that include the incorrect prefix would have to be above the more general rule.
     
  5. Futureweb

    Futureweb New Member

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    I already opened a Ticket for this some time ago ... you might want to upvote / comment it ...

    post177476.html#p177476

    Andreas Schnederle-Wagner