Missing caller name via ODBC on first call

Discussion in 'CRM / Helpdesk / App Integration' started by Roland Käser, Mar 9, 2018.

  1. Roland Käser

    Oct 4, 2017
    Likes Received:
    Just configured contacts via odbc.
    This works so far, when a call comes in, the database is queried and a contract is generated.
    The problem is only, on the first call of this number, only the contact is generated but the caller id name is not shown on the phones, only the caller id number.

    When the same person calls again (after the contact is made) the caller id is displayed correctly on the phones.
    But we have here a lot of diffrent persons calling (customers), which call not often twice or more, the caller id from database should be visible also on the first call.

    Seems a bug to me. Can this please getting fixed with the next update?
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

    Jun 27, 2007
    Likes Received:
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