Missing contact and presence list

Discussion in 'iOS' started by chlliew, Mar 7, 2014.

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  1. chlliew

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    Phone model : 5s
    iOS:7.0.6
    no jailbreak
    3cxphone version 12

    why android and window phone dont have this problem,but iphone have?
    can anyone help me solve it?
     
  2. Liug

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    Hi everyone,

    Same thing for me.

    I update the iPhone to version 7.1 and get the same thing. but It help the 3CX software to keep the connexion to the server and reconnect automaticlly when software close or hang.

    iOS 7.0.6 & 7.1
    3CX server 12 sp4 - French Language
    3CX Phone v12.1.0 - French iOS and 3CX

    I'm evaluating 3CX for 165 phones extensions and 50 iPhones connexions.
    Not having business internal contact list is a bug? Can be cause by bad configuration or by software restriction because I evaluate it with free version?

    I also have bug in 3CX phone iPhone view when adding new contact.

    Top of image is cut half on the neck and first name line not accessible because of the top iPhone bar
    Cancel - NewContact - OK.

    Thank you,
     
  3. Liug

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    Hi,

    I also check that 3CX app have access to my internal contact list and nothing is displayed for iPhone contact or business directory.

    I incorrectly download 3CX app 3 for version 11 but this one was able to show my contact list. Then discover I was in error with this software with server v12up4 but get the problem above.

    Thank you,
     
  4. Liug

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    Hi,

    This was bad configuration on router port 5000 and 5001 was not open.

    On my side it help get the availability, contact, call list and email.

    But it keep not Hook correctly when reopen the application. Will continue to read forum for that problem.
     
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