Missing menu button

Discussion in 'Android' started by luminite, Dec 24, 2015.

Thread Status:
Not open for further replies.
  1. luminite

    Joined:
    Jun 24, 2013
    Messages:
    3
    Likes Received:
    0
    We have a user with a Samsung S5 running Android 5.0, 3CX client 12.5.35 for Android, and 3CX 12.5.

    The 'floating' circular menu button is missing, so can't access settings to switch accounts, or exit the app gracefully.

    Surprised not to see this on the forum already as there seem to be a few users experience this according to the Play Store reviews, with various handsets.

    Any suggestions?
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,583
    Likes Received:
    251
    I have 3CXPhone version 12.5.35 on a Moto E, running Android 5.1. The menu button appears as three vertical dots in the lower right corner. Touching that gives access to Settings, Help, Register and Exit. Unfortunately, I don't have a device running 5.0
     
  3. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    1,283
    Likes Received:
    68
    On Samsung phones, in the V12.5 client the menu comes up if you long-press the recent apps button, which I believe is the one on the left.
     
Thread Status:
Not open for further replies.