Missing music on hold file

Discussion in '3CX Phone System - General' started by swim, Apr 9, 2009.

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  1. swim

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    Iam running 3CX Phone System V7.1 RC3 and the music on hold file is missing and does not play music whilst a call is on hold. It may not have worked on previous V7 installs! It did on version 6.0
    In the admin console selecting the music on hold file gives an error of "missing file"
    Can any one advise where and how to replace this file to restore the playing of this file.

    many thanks
     
  2. mbaltus

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    You can at least check the settings and see which file is loaded as Music on Hold file (you can select and change it somewhere in the settings).
    If the file is actually missing, I think you would have to download 3CX and install it on a different machine to grab the MOH file. Alternatively you can insert you own MP3 file as MOH.
     
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  3. swim

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    in admin settings the file shows as onhold.wav but I can not find this file when browsing for it, and when pressing play I get "file does not exist"
    What is bizzare, is that I get the same on a fresh install, any ideas ?


    *** Fixed this by recording new sound file and uploading to 3CX Server ***
     
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