Hi I installed 3CX for the first time ever so there are no "upgrade issues" present - no previous installs, no other files and on a brand new server running Windows Server 2003. The version of 3cx is: v7.1.7139 1. My on-hold music doesnt play. When I replace the file with a different one as well it still doesn't play. 2. My VOICEMAIL setup doesnt play. It is missing some of the prompts: a. I dial 9999 b. I enter my pin c. I enter 9 THE MAIN MENU VOICE PROMPT HERE IS MISSING FOR WHAT STEPS TO TAKE d. I know what it should say - so even though there is NO message I press 8 to record a voicemail greeting THE VOICE PROMPT IS MISSING HERE e. Again, I know what to do so I press 0 to record a message This next greeting works.. f. I record and press # THIS VOICE PROMPT IS MISSING HERE The rest of the prompts work fine - I am using the standard default English Prompt set PLEASE can someone tell me what is going on and how to fix it?