- Joined
- Aug 24, 2009
- Messages
- 2
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Hi
I installed 3CX for the first time ever so there are no "upgrade issues" present - no previous installs, no other files and on a brand new server running Windows Server 2003.
The version of 3cx is: v7.1.7139
1. My on-hold music doesnt play. When I replace the file with a different one as well it still doesn't play.
2. My VOICEMAIL setup doesnt play. It is missing some of the prompts:
a. I dial 9999
b. I enter my pin
c. I enter 9
THE MAIN MENU VOICE PROMPT HERE IS MISSING FOR WHAT STEPS TO TAKE
d. I know what it should say - so even though there is NO message I press 8 to record a voicemail greeting
THE VOICE PROMPT IS MISSING HERE
e. Again, I know what to do so I press 0 to record a message
This next greeting works..
f. I record and press #
THIS VOICE PROMPT IS MISSING HERE
The rest of the prompts work fine
- I am using the standard default English Prompt set
PLEASE can someone tell me what is going on and how to fix it?
I installed 3CX for the first time ever so there are no "upgrade issues" present - no previous installs, no other files and on a brand new server running Windows Server 2003.
The version of 3cx is: v7.1.7139
1. My on-hold music doesnt play. When I replace the file with a different one as well it still doesn't play.
2. My VOICEMAIL setup doesnt play. It is missing some of the prompts:
a. I dial 9999
b. I enter my pin
c. I enter 9
THE MAIN MENU VOICE PROMPT HERE IS MISSING FOR WHAT STEPS TO TAKE
d. I know what it should say - so even though there is NO message I press 8 to record a voicemail greeting
THE VOICE PROMPT IS MISSING HERE
e. Again, I know what to do so I press 0 to record a message
This next greeting works..
f. I record and press #
THIS VOICE PROMPT IS MISSING HERE
The rest of the prompts work fine
- I am using the standard default English Prompt set
PLEASE can someone tell me what is going on and how to fix it?