Missing voicemail greetings:

Discussion in '3CX Phone System - General' started by rshores, Jun 3, 2015.

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  1. rshores

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    So my customer wanted to record all of the greetings herself, for each of the other extensions (Scheduling, Reception, Office Manager).

    In Server Manager -> Edit Extension -> 100 - Reception -> Voice Mail -> Manage Greetings, there's a button for "Record from Phone." While on the phone with her, I press the button, and am prompted for Audio File Name and Extension Number. I entered "ReceptionOutgoing" and "102". The user parked me, I pressed OK, and her phone rang, with the system calling her to have her record that file. She finished the recording and picked me back up, but I can't find the recording that she made.

    I've looked in:
    C:\ProgramData\3CX\Data\Recordings
    C:\ProgramData\3CX\Data\Ivr\Voicemail\Extensions\100 (and 102)
    C:\ProgramData\3CX\Data\Ivr\Voicemail\Data
    C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\8210986B-9412-497f-AD77-3A554F4A9BDB
    C:\ProgramData\3CX\Data\Ivr\Prompts

    Any ideas where these recordings could be?
     
  2. craigreilly

    craigreilly Well-Known Member

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    Did she "SAVE" the greeting?


    This is where it should be: C:\ProgramData\3CX\Data\Ivr\Voicemail\Data. The Extension folder I think is the messages left for that extension.
     
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  3. rshores

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    Thanks for the quick response. I'll call her in the morning and ask if she saved them.

    Thanks again!
     
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