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Mitel 5330/5340

Discussion in '3CX Phone System - General' started by dbcit, Feb 15, 2018.

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  1. dbcit

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    Feb 15, 2018
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    Hi All,

    We have some Mitel 5330/5340 units we're trying to use with 3CX. We have noticed that after a phone or 3CX reboot, the sip extension is not re-initiated. We have tested with various timeous, however have been unsuccessful. Within the timeout period, we see the following:
    Entry Method UserId URL Expires(Sec) SIPcode Status
    1 REGISTER 000 sip:dbcit.3cx.com.au 60 0 Completed
    2 SUBSCRIBE 000 sip:dbcit.3cx.com.au 60 0 Completed
    3 SUBSCRIBE 000 sip:101@dbcit.3cx.com.au 60 0 Completed
    4 SUBSCRIBE 000 sip:102@dbcit.3cx.com.au 60 0 Completed
    5 SUBSCRIBE 000 sip:103@dbcit.3cx.com.au 60 0 Completed
    6 SUBSCRIBE 000 sip:104@dbcit.3cx.com.au 60 0 Completed

    However after the timeout (60 seconds in this case) we see the following, and no incoming/outgoing calls can be initiated.
    Entry Method UserId URL Expires(Sec) SIPcode Status
    1 REGISTER 000 sip:dbcit.3cx.com.au 60 0 Preparing
    2 SUBSCRIBE 000 sip:dbcit.3cx.com.au 60 0 Preparing
    3 SUBSCRIBE 000 sip:101@dbcit.3cx.com.au 60 0 Preparing
    4 SUBSCRIBE 000 sip:102@dbcit.3cx.com.au 60 0 Preparing
    5 SUBSCRIBE 000 sip:103@dbcit.3cx.com.au 60 0 Preparing
    6 SUBSCRIBE 000 sip:104@dbcit.3cx.com.au 60 0 Preparing

    Any ideas?
     
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