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Mixed paging intercom?

Discussion in '3CX Phone System - General' started by naamah75, Nov 8, 2013.

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  1. naamah75

    Nov 8, 2013
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    I'm evaluating the product to see if it meets our requirements.
    So... the big problem that I can't evaluate in the free version is the Paging / Intercom functions.
    Is possible to use a Paging mixed Intercom function? I try to explain...
    Person A make a live announcement through the external speakers (handsfree) of all the phones of office B, like "someone of the office B pick up the receiver", then the Person A remain waiting at it's phone until someone of the office B answer the call picking up the receiver and now the conversation isn't no more public through the external speakers, but are made thorugh the receivers of the respective phone A and B.
    Is possible to do^?
  2. lneblett

    lneblett Well-Known Member

    Sep 7, 2010
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    I do not think this is possible in the current product as paging is typically defined to be one-way whereas intercom is two-way. Further, I think paging has the implication of a one-to-many be it through many phones and/or SIP end-point(s) paging device like a SNOM PA-1 that uses paging speakers to reach the masses. One might typically use paging to broadcast a message such as "John Doe, please call extension 118" and then hangup and await Doe's reply. This eliminates you keeping the page open (your extension is busy at this point connected to the page ring group) and thereby possibly preventing other pages when it may be that John Does is either not on the premise and incapable of replying or perhaps not proximate to a phone in order immediately pick up an extension.

    The intercom is used when the message can be targeted with a higher confidence level that the recipient is available and able to immediately respond.
  3. AndreasP_3CX

    AndreasP_3CX New Member
    3CX Support

    Feb 15, 2013
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    Hi naamah75

    you can evaluate the full version of the product by using the demo key located here http://www.3cx.com/blog/releases/3cx-phone-system-12-service-pack-2/ (demo key is at the bottom of the post).

    Paging/Intercom calls are already established (answered) calls. After call establishment the PBX can't recognize who is speaking now (because in that moment all of them are "speaking"), or if this user changed speaker to headphone and etc...
    What you can do is the following:
    1. Create a Queue (strategy "Ring All") and add all needed users from Office B in to that Queue;
    2. Call this Queue "Urgent";
    Now if you will call to this Queue all users from Office B will understand that this is the Queue call (because the Queue Ring tone is different on all supported phones), they will look on the screen of their phones and will see "Urgent" (the name of the Queue) and will understand that this is you and it is urgent call.

    Or you can implement this configuration:

    1. Create the Ring Group with Polling strategy "Paging" and add all needed users from Office B in to that Ring Group;
    2. You are calling to the person which is always in the Office B (let say secretary);
    3. Secretary answer to your call and parks your call on Shared Parking Place (let say, on SP0);
    4. After that secretary makes a call to mentioned Ring Group and saying "Please someone answer the call parked on Shared Parking Place number 0". The Available person will pick up the call.
    Note: In all supported Phones you can configure the BLF buttons to monitor the Shared Parking Places.

    Best Regards
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  4. ian.watts

    ian.watts Active Member

    Apr 8, 2011
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    May be better to park the call and let the other office know.
    When it expires, the parked call will ring back as you specify.
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