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MOH and Digital Receptionist

Discussion in '3CX Phone System - General' started by Schrodz, Nov 17, 2017.

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  1. Schrodz

    Schrodz New Member

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    Hi,

    I know I can change the on hold music, but I want all phones to play one audio file when someone is on hold, and a different audio file when the digital receptionist is transferring to someone.

    Can this be done?

    There is an option for MOH Track 1,2,3 etc. There is no where I can select "Hold Music" and "Transfer Music"

    Dan
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Schrodz

    Please note that the music the caller hears when transferred is the default music on hold, the same one that is heard when someone is on hold. There is no separate music for transfer and hold. You can use Call Parking for hold which does have a separate music or post a feature request to our ideas section of the forum which can be upvoted by other users and evaluated by the appropriate department.
     
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