MOH files set by Group for large centralized systems

Discussion in 'Ideas' started by mdc2, Dec 5, 2017.

MOH files set by Group for large centralized systems 5 5 2votes
5/5, 2 votes

  1. mdc2

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    We are setting up a 512sc as a centralized phone system for a management company that runs several skilled nursing facilities. I am needing to set different music on hold files for different groups. Each group is a different facility and they use a service that voices informational messages that are specific to each facility.

    Would it be possible to consider adding the ability to set specific MOH files based on the group of extensions? This would be great, especially for the larger licenses since they would more often be used for consolidating and centralizing organizations that may have multiple lines of service and/or ancillary businesses.
     
  2. Ben FSUK

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    You can already set different hold music for different call queues, i believe.
     
  3. mdc2

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    Yes, you can set different files by queue, but once the call is out of a queue, or doesn't go through a queue, I need the on hold messaging to be different depending upon the facility that they are associated with.