MP202 registretion in 3cx

Discussion in 'Windows' started by yanirda, Feb 26, 2011.

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  1. yanirda

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    hii everyone,
    im working internal exellent,
    i have work with soft phone by 3cx,on my computers,laptops and iphone's,
    but when i try to configure the mp202(analog adapter),
    i cant het him to register,
    what im doing wrong?

    thnx.
     
  2. leejor

    leejor Well-Known Member

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    You are going to have to supply a bit more information. Does the 3CX log even show a registration attempt?
     
  3. yanirda

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    no i dont see any attempt in 3cx, but in the device(3cx) i can see,
    register to my sip supplayer dirctly work fine,
    what am i doing wrong?

    00:48:09.236 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:101@10.10.0.101:53600;rinstance=1ad73051896df478/101]
    00:48:04.760 [CM504002]: Ext.101: a contact is unregistered. Contact(s): []
    00:48:00.755 [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:101@10.10.0.101:53599;rinstance=d48d2b99ddb9b5b5/101]
    00:43:31.097 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 10.10.0.10:5060
    00:23:37.401 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 10.10.0.10:5060
    00:23:34.397 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 10.10.0.10:5060
    00:23:31.203 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 10.10.0.10:5060
    00:03:31.119 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 10.10.0.10:5060
    23:43:34.219 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 10.10.0.10:5060
    23:43:31.025 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 10.10.0.10:5060
    23:23:31.091 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 10.10.0.10:5060
    23:03:31.027 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 10.10.0.10:5060
    22:43:31.004 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 10.10.0.10:5060
    22:23:31.080 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 10.10.0.10:5060
    22:03:30.946 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 10.10.0.10:5060
    21:43:30.922 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 10.10.0.10:5060
    21:35:23.985 [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:100@10.10.0.103:52592;rinstance=68fa8b75fc8bac36/100]
    21:23:31.008 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 10.10.0.10:5060
    21:03:30.874 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 10.10.0.10:5060


    the device cant get the 3cx for registery i even try to change the port registration and nothing happen
    what i can do?
    where to start?

    thanx
     
  4. leejor

    leejor Well-Known Member

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    So the device will register correctly with a VoIP provider, but is not even showing up in the 3CX log as trying to register?

    I would have to assume that you have either the wrong datafill in the unit, as it perhaps isn't even pointing to the IP of the PC running 3CX, or, somewhere in your network (settings?) there is something blocking it from communicating with the 3CX PC.

    What is Ext 100 and 101, another device(s) altogether?

    The MP202 has a System Log, which may give you some insight as to why it isn't registering.
     
  5. yanirda

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    hii,
    i have softs phone that work perfects,
    100,101,103 and so on,
    the device will be 102 and no one have register on it,
    nothing is blocking in the network ,the softs phones is regitering just fine.
    on the unit(mp202) the log is that:
    Feb 28 23:33:26 2011 System Log Message kern.warn ac494_init(line = 1)

    Feb 28 23:33:26 2011 System Log Message kern.warn ac494_init(line = 0)

    Feb 28 23:33:25 2011 System Log Message daemon.info FLASH_COMMIT!

    Feb 28 23:33:22 2011 System Log Message daemon.info rg_system_argv:261: spawned PID 105

    Feb 28 23:33:22 2011 System Log Message daemon.info rg_system_full:309: /bin/voip_task

    what i need to do for the unit to register ?
     
  6. leejor

    leejor Well-Known Member

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    Haven't used that particular ATA before but I browsed through the menu. Perhaps you can post the screen-shots of the Voice over IP/Signalling Protocol screen
     
  7. yanirda

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    there is attach of the print screen of the menu voice over ip

    thnx.
     

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  8. leejor

    leejor Well-Known Member

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    The manual I'm looking at is slightly different, but, a couple of things stand out. One is the Gateway/Domain name. I'm thinking that you should have the IP of your router in there (I'm assuming that the one that you currently have is that of the PC running 3CX). The other thing that may cause an issue later, although once the ATA is registered with 3CX it might change on it's own, is the Register Expires time, it should be set to 1800 seconds maximum. Some of the check boxes below the gateway name, I'm not familiar with, you might have to "play" with those.
     
  9. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    I would like to see what the Line Settings Page has to show if possible.
     
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