Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

MSI Upgrade Wizard Ended Prematurely

Discussion in '3CX Phone System - General' started by mickmarrs, Apr 10, 2008.

Thread Status:
Not open for further replies.
  1. mickmarrs

    Joined:
    Nov 29, 2007
    Messages:
    12
    Likes Received:
    0
    I was trying to upgrade to the the latest 3CXphonesystem51.msi build v4393 on Windows 2003 server. I didn't uninstall version 5.0 before running the msi installer. So I got the pop up telling me to unistall the previous version which I did.

    When I try to run the msi subsequently I get the pop error "3CX Phone System Setup Wizard ended Prematurely" and I cannot install the new version.

    Has anyone experienced this problem and is there a fix? BTW I'm using the free version.

    Here is a log of the msi installer output (the Fatal Error is in the last line of the log):
    === Verbose logging started: 4/10/2008 16:19:41 Build type: SHIP UNICODE 3.01.4000.4042 Calling process: E:\WINDOWS\system32\msiexec.exe ===
    MSI (c) (C0:E0) [16:19:41:667]: Resetting cached policy values
    MSI (c) (C0:E0) [16:19:41:667]: Machine policy value 'Debug' is 0
    MSI (c) (C0:E0) [16:19:41:667]: ******* RunEngine:
    ******* Product: 3CXPhoneSystem51.msi
    ******* Action:
    ******* CommandLine: **********
    MSI (c) (C0:E0) [16:19:41:667]: Machine policy value 'DisableUserInstalls' is 0
    MSI (c) (C0:E0) [16:19:41:745]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'E:\Documents and Settings\Administrator\My Documents\3cx\3CXPhoneSystem51.msi' against software restriction policy
    MSI (c) (C0:E0) [16:19:41:745]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
    MSI (c) (C0:E0) [16:19:41:745]: SOFTWARE RESTRICTION POLICY: E:\Documents and Settings\Administrator\My Documents\3cx\3CXPhoneSystem51.msi is not digitally signed
    MSI (c) (C0:E0) [16:19:41:745]: SOFTWARE RESTRICTION POLICY: E:\Documents and Settings\Administrator\My Documents\3cx\3CXPhoneSystem51.msi is permitted to run at the 'unrestricted' authorization level.
    MSI (c) (C0:E0) [16:19:41:761]: Cloaking enabled.
    MSI (c) (C0:E0) [16:19:41:761]: Attempting to enable all disabled priveleges before calling Install on Server
    MSI (c) (C0:E0) [16:19:41:777]: End dialog not enabled
    MSI (c) (C0:E0) [16:19:41:777]: Original package ==> E:\Documents and Settings\Administrator\My Documents\3cx\3CXPhoneSystem51.msi
    MSI (c) (C0:E0) [16:19:41:777]: Package we're running from ==> E:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\24c65e.msi
    MSI (c) (C0:E0) [16:19:41:777]: APPCOMPAT: looking for appcompat database entry with ProductCode '{2DCA44B5-F531-479E-AEAA-141793630776}'.
    MSI (c) (C0:E0) [16:19:41:777]: APPCOMPAT: no matching ProductCode found in database.
    MSI (c) (C0:E0) [16:19:41:777]: MSCOREE not loaded loading copy from system32
    MSI (c) (C0:E0) [16:19:41:792]: Machine policy value 'TransformsSecure' is 1
    MSI (c) (C0:E0) [16:19:41:792]: Note: 1: 2205 2: 3: MsiFileHash
    MSI (c) (C0:E0) [16:19:41:792]: Machine policy value 'DisablePatch' is 0
    MSI (c) (C0:E0) [16:19:41:792]: Machine policy value 'AllowLockdownPatch' is 0
    MSI (c) (C0:E0) [16:19:41:792]: Machine policy value 'DisableLUAPatching' is 0
    MSI (c) (C0:E0) [16:19:41:792]: Machine policy value 'DisableFlyWeightPatching' is 0
    MSI (c) (C0:E0) [16:19:41:792]: APPCOMPAT: looking for appcompat database entry with ProductCode '{2DCA44B5-F531-479E-AEAA-141793630776}'.
    MSI (c) (C0:E0) [16:19:41:792]: APPCOMPAT: no matching ProductCode found in database.
    MSI (c) (C0:E0) [16:19:41:792]: Transforms are not secure.
    MSI (c) (C0:E0) [16:19:41:792]: Command Line: CURRENTDIRECTORY=E:\Documents and Settings\Administrator\My Documents\3cx CLIENTUILEVEL=0 CLIENTPROCESSID=9408
    MSI (c) (C0:E0) [16:19:41:792]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{DF4E8B5A-E8D0-48E2-9967-20E05181F22C}'.
    MSI (c) (C0:E0) [16:19:41:792]: Product Code passed to Engine.Initialize: ''
    MSI (c) (C0:E0) [16:19:41:792]: Product Code from property table before transforms: '{2DCA44B5-F531-479E-AEAA-141793630776}'
    MSI (c) (C0:E0) [16:19:41:792]: Product Code from property table after transforms: '{2DCA44B5-F531-479E-AEAA-141793630776}'
    MSI (c) (C0:E0) [16:19:41:792]: Product not registered: beginning first-time install
    MSI (c) (C0:E0) [16:19:41:792]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
    MSI (c) (C0:E0) [16:19:41:792]: Entering CMsiConfigurationManager::SetLastUsedSource.
    MSI (c) (C0:E0) [16:19:41:792]: User policy value 'SearchOrder' is 'nmu'
    MSI (c) (C0:E0) [16:19:41:792]: Adding new sources is allowed.
    MSI (c) (C0:E0) [16:19:41:792]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
    MSI (c) (C0:E0) [16:19:41:792]: Package name extracted from package path: '3CXPhoneSystem51.msi'
    MSI (c) (C0:E0) [16:19:41:792]: Package to be registered: '3CXPhoneSystem51.msi'
    MSI (c) (C0:E0) [16:19:41:792]: Note: 1: 2262 2: AdminProperties 3: -2147287038
    MSI (c) (C0:E0) [16:19:41:792]: Machine policy value 'DisableMsi' is 1
    MSI (c) (C0:E0) [16:19:41:792]: Machine policy value 'AlwaysInstallElevated' is 0
    MSI (c) (C0:E0) [16:19:41:792]: User policy value 'AlwaysInstallElevated' is 0
    MSI (c) (C0:E0) [16:19:41:792]: Product installation will be elevated because user is admin and product is being installed per-machine.
    MSI (c) (C0:E0) [16:19:41:792]: Running product '{2DCA44B5-F531-479E-AEAA-141793630776}' with elevated privileges: Product is assigned.
    MSI (c) (C0:E0) [16:19:41:792]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'E:\Documents and Settings\Administrator\My Documents\3cx'.
    MSI (c) (C0:E0) [16:19:41:792]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
    MSI (c) (C0:E0) [16:19:41:792]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '9408'.
    MSI (c) (C0:E0) [16:19:41:792]: TRANSFORMS property is now:
    MSI (c) (C0:E0) [16:19:41:792]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
    MSI (c) (C0:E0) [16:19:41:792]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Application Data
    MSI (c) (C0:E0) [16:19:41:792]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Favorites
    MSI (c) (C0:E0) [16:19:41:792]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\NetHood
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\My Documents
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\PrintHood
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Recent
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\SendTo
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Templates
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\All Users\Application Data
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Local Settings\Application Data
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\My Documents\My Pictures
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\All Users\Start Menu\Programs\Startup
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\All Users\Start Menu\Programs
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\All Users\Start Menu
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\All Users\Desktop
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Start Menu\Programs\Administrative Tools
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Start Menu\Programs\Startup
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Start Menu\Programs
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Start Menu
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Desktop
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\All Users\Templates
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\WINDOWS\Fonts
    MSI (c) (C0:E0) [16:19:41:808]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
    MSI (c) (C0:E0) [16:19:41:808]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'TELUS'.
    MSI (c) (C0:E0) [16:19:41:808]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'TELUS Communications Company'.
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'E:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\24c65e.msi'.
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'E:\Documents and Settings\Administrator\My Documents\3cx\3CXPhoneSystem51.msi'.
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'E:\Documents and Settings\Administrator\My Documents\3cx\'.
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'E:\Documents and Settings\Administrator\My Documents\3cx\'.
    MSI (c) (C0:24) [16:19:41:808]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '3.01'.
    === Logging started: 4/10/2008 16:19:41 ===
    MSI (c) (C0:E0) [16:19:41:808]: Note: 1: 2262 2: PatchPackage 3: -2147287038
    MSI (c) (C0:E0) [16:19:41:808]: Machine policy value 'DisableRollback' is 0
    MSI (c) (C0:E0) [16:19:41:808]: User policy value 'DisableRollback' is 0
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
    MSI (c) (C0:E0) [16:19:41:808]: Doing action: INSTALL
    Action 16:19:41: INSTALL.
    Action start 16:19:41: INSTALL.
    MSI (c) (C0:E0) [16:19:41:808]: UI Sequence table 'InstallUISequence' is present and populated.
    MSI (c) (C0:E0) [16:19:41:808]: Running UISequence
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
    MSI (c) (C0:E0) [16:19:41:808]: Doing action: AI_SET_INSTALL
    Action 16:19:41: AI_SET_INSTALL.
    Action start 16:19:41: AI_SET_INSTALL.
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding AI_INSTALL property. Its value is '1'.
    Action ended 16:19:41: AI_SET_INSTALL. Return value 1.
    MSI (c) (C0:E0) [16:19:41:808]: Skipping action: AI_SET_MAINT (condition is false)
    MSI (c) (C0:E0) [16:19:41:808]: Skipping action: AI_SET_RESUME (condition is false)
    MSI (c) (C0:E0) [16:19:41:808]: Skipping action: AI_SET_PATCH (condition is false)
    MSI (c) (C0:E0) [16:19:41:808]: Doing action: PrepareDlg
    Action 16:19:41: PrepareDlg.
    Action start 16:19:41: PrepareDlg.
    Info 2898. DlgFont8, Tahoma, 0
    Info 2898. VerdanaBold13, Verdana, 0
    Action 16:19:41: PrepareDlg. Dialog created
    Action ended 16:19:41: PrepareDlg. Return value 1.
    MSI (c) (C0:E0) [16:19:41:839]: Doing action: AppSearch
    Action 16:19:41: AppSearch. Searching for installed applications
    Action start 16:19:41: AppSearch.
    AppSearch: Property: INSTALLED_BUILD_NUMBER, Signature: AppSearchSign
    MSI (c) (C0:E0) [16:19:41:839]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (c) (C0:E0) [16:19:41:839]: Note: 1: 2262 2: CompLocator 3: -2147287038
    MSI (c) (C0:E0) [16:19:41:839]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\3CX\PhoneSystem 3: 2
    Action ended 16:19:41: AppSearch. Return value 1.
    MSI (c) (C0:E0) [16:19:41:839]: Skipping action: CheckBuildNumber.error (condition is false)
    MSI (c) (C0:E0) [16:19:41:839]: Doing action: StopServicesBeforeSetup.vbs
    Action 16:19:41: StopServicesBeforeSetup.vbs.
    Action start 16:19:41: StopServicesBeforeSetup.vbs.
    MSI (c) (C0:3C) [16:19:41:839]: Cloaking enabled.
    MSI (c) (C0:3C) [16:19:41:839]: Attempting to enable all disabled priveleges before calling Install on Server
    MSI (c) (C0:3C) [16:19:41:839]: Connected to service for CA interface.
    MSI (c) (C0:C4) [16:19:42:058]: Failed to marshal script action.
    MSI (c) (C0:C4) [16:19:42:058]: Failed to marshal script action.
    Action ended 16:19:42: StopServicesBeforeSetup.vbs. Return value 3.
    MSI (c) (C0:E0) [16:19:42:058]: Doing action: FatalError
    Action 16:19:42: FatalError.
    Action start 16:19:42: FatalError.
    Action 16:19:42: FatalError. Dialog created
    MSI (c) (C0:24) [16:19:42:245]: Note: 1: 2731 2: 0
    Action ended 16:19:49: FatalError. Return value 2.
     
Thread Status:
Not open for further replies.