MSI Upgrade Wizard Ended Prematurely

Discussion in '3CX Phone System - General' started by mickmarrs, Apr 10, 2008.

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  1. mickmarrs

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    I was trying to upgrade to the the latest 3CXphonesystem51.msi build v4393 on Windows 2003 server. I didn't uninstall version 5.0 before running the msi installer. So I got the pop up telling me to unistall the previous version which I did.

    When I try to run the msi subsequently I get the pop error "3CX Phone System Setup Wizard ended Prematurely" and I cannot install the new version.

    Has anyone experienced this problem and is there a fix? BTW I'm using the free version.

    Here is a log of the msi installer output (the Fatal Error is in the last line of the log):
    === Verbose logging started: 4/10/2008 16:19:41 Build type: SHIP UNICODE 3.01.4000.4042 Calling process: E:\WINDOWS\system32\msiexec.exe ===
    MSI (c) (C0:E0) [16:19:41:667]: Resetting cached policy values
    MSI (c) (C0:E0) [16:19:41:667]: Machine policy value 'Debug' is 0
    MSI (c) (C0:E0) [16:19:41:667]: ******* RunEngine:
    ******* Product: 3CXPhoneSystem51.msi
    ******* Action:
    ******* CommandLine: **********
    MSI (c) (C0:E0) [16:19:41:667]: Machine policy value 'DisableUserInstalls' is 0
    MSI (c) (C0:E0) [16:19:41:745]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'E:\Documents and Settings\Administrator\My Documents\3cx\3CXPhoneSystem51.msi' against software restriction policy
    MSI (c) (C0:E0) [16:19:41:745]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
    MSI (c) (C0:E0) [16:19:41:745]: SOFTWARE RESTRICTION POLICY: E:\Documents and Settings\Administrator\My Documents\3cx\3CXPhoneSystem51.msi is not digitally signed
    MSI (c) (C0:E0) [16:19:41:745]: SOFTWARE RESTRICTION POLICY: E:\Documents and Settings\Administrator\My Documents\3cx\3CXPhoneSystem51.msi is permitted to run at the 'unrestricted' authorization level.
    MSI (c) (C0:E0) [16:19:41:761]: Cloaking enabled.
    MSI (c) (C0:E0) [16:19:41:761]: Attempting to enable all disabled priveleges before calling Install on Server
    MSI (c) (C0:E0) [16:19:41:777]: End dialog not enabled
    MSI (c) (C0:E0) [16:19:41:777]: Original package ==> E:\Documents and Settings\Administrator\My Documents\3cx\3CXPhoneSystem51.msi
    MSI (c) (C0:E0) [16:19:41:777]: Package we're running from ==> E:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\24c65e.msi
    MSI (c) (C0:E0) [16:19:41:777]: APPCOMPAT: looking for appcompat database entry with ProductCode '{2DCA44B5-F531-479E-AEAA-141793630776}'.
    MSI (c) (C0:E0) [16:19:41:777]: APPCOMPAT: no matching ProductCode found in database.
    MSI (c) (C0:E0) [16:19:41:777]: MSCOREE not loaded loading copy from system32
    MSI (c) (C0:E0) [16:19:41:792]: Machine policy value 'TransformsSecure' is 1
    MSI (c) (C0:E0) [16:19:41:792]: Note: 1: 2205 2: 3: MsiFileHash
    MSI (c) (C0:E0) [16:19:41:792]: Machine policy value 'DisablePatch' is 0
    MSI (c) (C0:E0) [16:19:41:792]: Machine policy value 'AllowLockdownPatch' is 0
    MSI (c) (C0:E0) [16:19:41:792]: Machine policy value 'DisableLUAPatching' is 0
    MSI (c) (C0:E0) [16:19:41:792]: Machine policy value 'DisableFlyWeightPatching' is 0
    MSI (c) (C0:E0) [16:19:41:792]: APPCOMPAT: looking for appcompat database entry with ProductCode '{2DCA44B5-F531-479E-AEAA-141793630776}'.
    MSI (c) (C0:E0) [16:19:41:792]: APPCOMPAT: no matching ProductCode found in database.
    MSI (c) (C0:E0) [16:19:41:792]: Transforms are not secure.
    MSI (c) (C0:E0) [16:19:41:792]: Command Line: CURRENTDIRECTORY=E:\Documents and Settings\Administrator\My Documents\3cx CLIENTUILEVEL=0 CLIENTPROCESSID=9408
    MSI (c) (C0:E0) [16:19:41:792]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{DF4E8B5A-E8D0-48E2-9967-20E05181F22C}'.
    MSI (c) (C0:E0) [16:19:41:792]: Product Code passed to Engine.Initialize: ''
    MSI (c) (C0:E0) [16:19:41:792]: Product Code from property table before transforms: '{2DCA44B5-F531-479E-AEAA-141793630776}'
    MSI (c) (C0:E0) [16:19:41:792]: Product Code from property table after transforms: '{2DCA44B5-F531-479E-AEAA-141793630776}'
    MSI (c) (C0:E0) [16:19:41:792]: Product not registered: beginning first-time install
    MSI (c) (C0:E0) [16:19:41:792]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
    MSI (c) (C0:E0) [16:19:41:792]: Entering CMsiConfigurationManager::SetLastUsedSource.
    MSI (c) (C0:E0) [16:19:41:792]: User policy value 'SearchOrder' is 'nmu'
    MSI (c) (C0:E0) [16:19:41:792]: Adding new sources is allowed.
    MSI (c) (C0:E0) [16:19:41:792]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
    MSI (c) (C0:E0) [16:19:41:792]: Package name extracted from package path: '3CXPhoneSystem51.msi'
    MSI (c) (C0:E0) [16:19:41:792]: Package to be registered: '3CXPhoneSystem51.msi'
    MSI (c) (C0:E0) [16:19:41:792]: Note: 1: 2262 2: AdminProperties 3: -2147287038
    MSI (c) (C0:E0) [16:19:41:792]: Machine policy value 'DisableMsi' is 1
    MSI (c) (C0:E0) [16:19:41:792]: Machine policy value 'AlwaysInstallElevated' is 0
    MSI (c) (C0:E0) [16:19:41:792]: User policy value 'AlwaysInstallElevated' is 0
    MSI (c) (C0:E0) [16:19:41:792]: Product installation will be elevated because user is admin and product is being installed per-machine.
    MSI (c) (C0:E0) [16:19:41:792]: Running product '{2DCA44B5-F531-479E-AEAA-141793630776}' with elevated privileges: Product is assigned.
    MSI (c) (C0:E0) [16:19:41:792]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'E:\Documents and Settings\Administrator\My Documents\3cx'.
    MSI (c) (C0:E0) [16:19:41:792]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
    MSI (c) (C0:E0) [16:19:41:792]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '9408'.
    MSI (c) (C0:E0) [16:19:41:792]: TRANSFORMS property is now:
    MSI (c) (C0:E0) [16:19:41:792]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
    MSI (c) (C0:E0) [16:19:41:792]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Application Data
    MSI (c) (C0:E0) [16:19:41:792]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Favorites
    MSI (c) (C0:E0) [16:19:41:792]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\NetHood
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\My Documents
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\PrintHood
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Recent
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\SendTo
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Templates
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\All Users\Application Data
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Local Settings\Application Data
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\My Documents\My Pictures
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\All Users\Start Menu\Programs\Startup
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\All Users\Start Menu\Programs
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\All Users\Start Menu
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\All Users\Desktop
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Start Menu\Programs\Administrative Tools
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Start Menu\Programs\Startup
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Start Menu\Programs
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Start Menu
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\Administrator\Desktop
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\Documents and Settings\All Users\Templates
    MSI (c) (C0:E0) [16:19:41:808]: SHELL32::SHGetFolderPath returned: E:\WINDOWS\Fonts
    MSI (c) (C0:E0) [16:19:41:808]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
    MSI (c) (C0:E0) [16:19:41:808]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'TELUS'.
    MSI (c) (C0:E0) [16:19:41:808]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'TELUS Communications Company'.
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'E:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\24c65e.msi'.
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'E:\Documents and Settings\Administrator\My Documents\3cx\3CXPhoneSystem51.msi'.
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'E:\Documents and Settings\Administrator\My Documents\3cx\'.
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'E:\Documents and Settings\Administrator\My Documents\3cx\'.
    MSI (c) (C0:24) [16:19:41:808]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '3.01'.
    === Logging started: 4/10/2008 16:19:41 ===
    MSI (c) (C0:E0) [16:19:41:808]: Note: 1: 2262 2: PatchPackage 3: -2147287038
    MSI (c) (C0:E0) [16:19:41:808]: Machine policy value 'DisableRollback' is 0
    MSI (c) (C0:E0) [16:19:41:808]: User policy value 'DisableRollback' is 0
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
    MSI (c) (C0:E0) [16:19:41:808]: Doing action: INSTALL
    Action 16:19:41: INSTALL.
    Action start 16:19:41: INSTALL.
    MSI (c) (C0:E0) [16:19:41:808]: UI Sequence table 'InstallUISequence' is present and populated.
    MSI (c) (C0:E0) [16:19:41:808]: Running UISequence
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
    MSI (c) (C0:E0) [16:19:41:808]: Doing action: AI_SET_INSTALL
    Action 16:19:41: AI_SET_INSTALL.
    Action start 16:19:41: AI_SET_INSTALL.
    MSI (c) (C0:E0) [16:19:41:808]: PROPERTY CHANGE: Adding AI_INSTALL property. Its value is '1'.
    Action ended 16:19:41: AI_SET_INSTALL. Return value 1.
    MSI (c) (C0:E0) [16:19:41:808]: Skipping action: AI_SET_MAINT (condition is false)
    MSI (c) (C0:E0) [16:19:41:808]: Skipping action: AI_SET_RESUME (condition is false)
    MSI (c) (C0:E0) [16:19:41:808]: Skipping action: AI_SET_PATCH (condition is false)
    MSI (c) (C0:E0) [16:19:41:808]: Doing action: PrepareDlg
    Action 16:19:41: PrepareDlg.
    Action start 16:19:41: PrepareDlg.
    Info 2898. DlgFont8, Tahoma, 0
    Info 2898. VerdanaBold13, Verdana, 0
    Action 16:19:41: PrepareDlg. Dialog created
    Action ended 16:19:41: PrepareDlg. Return value 1.
    MSI (c) (C0:E0) [16:19:41:839]: Doing action: AppSearch
    Action 16:19:41: AppSearch. Searching for installed applications
    Action start 16:19:41: AppSearch.
    AppSearch: Property: INSTALLED_BUILD_NUMBER, Signature: AppSearchSign
    MSI (c) (C0:E0) [16:19:41:839]: Note: 1: 2262 2: Signature 3: -2147287038
    MSI (c) (C0:E0) [16:19:41:839]: Note: 1: 2262 2: CompLocator 3: -2147287038
    MSI (c) (C0:E0) [16:19:41:839]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\3CX\PhoneSystem 3: 2
    Action ended 16:19:41: AppSearch. Return value 1.
    MSI (c) (C0:E0) [16:19:41:839]: Skipping action: CheckBuildNumber.error (condition is false)
    MSI (c) (C0:E0) [16:19:41:839]: Doing action: StopServicesBeforeSetup.vbs
    Action 16:19:41: StopServicesBeforeSetup.vbs.
    Action start 16:19:41: StopServicesBeforeSetup.vbs.
    MSI (c) (C0:3C) [16:19:41:839]: Cloaking enabled.
    MSI (c) (C0:3C) [16:19:41:839]: Attempting to enable all disabled priveleges before calling Install on Server
    MSI (c) (C0:3C) [16:19:41:839]: Connected to service for CA interface.
    MSI (c) (C0:C4) [16:19:42:058]: Failed to marshal script action.
    MSI (c) (C0:C4) [16:19:42:058]: Failed to marshal script action.
    Action ended 16:19:42: StopServicesBeforeSetup.vbs. Return value 3.
    MSI (c) (C0:E0) [16:19:42:058]: Doing action: FatalError
    Action 16:19:42: FatalError.
    Action start 16:19:42: FatalError.
    Action 16:19:42: FatalError. Dialog created
    MSI (c) (C0:24) [16:19:42:245]: Note: 1: 2731 2: 0
    Action ended 16:19:49: FatalError. Return value 2.
     
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