Multi Line Tapi - User Names only alphanumeric characters

Discussion in '3CX Clients' started by unibeta, Jul 11, 2018.

  1. unibeta

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    We want to install the 3CX Multi Line Tap on our RDP (Terminal) server but the installation routine only allows user names with alphanumeric characters.

    Our user names have the syntax "x.name".

    It is not possible to change all usernames.

    Will there be a new version that can handle"." "-"?
    or is there a trick?

    If I write the names into the file myself, it appears in the
    User session no Tapi-Line, therefore does not work.

    regards
     
  2. ivank

    3CX Support

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    Please, enable logs by setting registry setting HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\3CX\3CXPhone for Windows\TSPLogEnabled to "1".
    Then try to use your software, collect log file here: %ALLUSERSPROFILE%\3CXPhone for Windows\Logs\3CXTapiSP.log.
    Send the log to me, I will try to find out what's wrong.
    Thank you.
     
  3. unibeta

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    Thanks for your feedback.

    If I am logged in as an administrator on the RDP server
    all lines are available and work.

    If you log in as a user with a username that is also in the 3CXTAPI.ini, no Tapi line is available.

    However, the Windows client in this session is active and working.

    Nothing new was written to the log file when the new session was started.
     

    Attached Files:

  4. ivank

    3CX Support

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    Can I ask you to collect (and send them as a personal message to me so no one else can see them) these files also (when logged in as someone else than admin):
    %ALLUSERSPROFILE%\3CXPhone for Windows\PhoneApp\3CXWin8Phone.user.config;
    - %ALLUSERSPROFILE%\3CXPhone for Windows\PhoneApp\3CXPhoneTapiPlugin.dll;
    - %ALLUSERSPROFILE%\3CXMultiLineTapi\3CXTAPI.ini;
    - %APPDATA%\3CXPhone for Windows\Logs\3CXPhoneForWindows.log;
     
  5. unibeta

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    Files attached
     

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    • 3cx.zip
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  6. unibeta

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