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- Nov 6, 2014
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I am running 3cx cloud server and having an issue on tenant #2 which uses port 6060. I have about 20 Yealink phones working flawlessly but have 2 Polycom Soundstation IP 7000's that are having some difficulties. I am able to register the SSIP7000 just fine through auto provisioning, phones are running the recommended software. When making any outbound calls, the calls from the Polycom's fail because they are trying to call out on the First tenant's port which is 5060. Therefor simply calling to another extension fails. The phones can receive calls just fine, any outbound is referencing the wrong 3cx instance. Thanks in advanced for any help.
11-Nov-2014 14:38:47.809 [CM503020]: Call(C:311): Normal call termination. Call originator: Extn:323. Reason: Not found
11-Nov-2014 14:38:47.809 [CM503016]: Call(C:311): Attempt to reach <sip:[email protected]:5060> from Extn:323 has failed. Reason: Not Found
11-Nov-2014 14:38:47.809 [CM503014]: Call(C:311): No known route from Extn:323 to target: <sip:[email protected]:5060>
11-Nov-2014 14:38:47.809 Call(C:311): from Extn:323 to 300 doesn't match any known extension number.
11-Nov-2014 14:38:47.809 [CM503010]: Call(C:311): Making route(s) from Extn:323 to <sip:[email protected]:5060>
11-Nov-2014 14:38:47.809 Remote SDP is set for leg L:311.1[Extn]
11-Nov-2014 14:38:47.809 [CM505001]: Endpoint Extn:323: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [PolycomSoundStationIP-SSIP_7000-UA/4.0.7.2514] PBX contact: [sip:[email protected]:6060]
11-Nov-2014 14:38:47.809 [CM503020]: Call(C:311): Normal call termination. Call originator: Extn:323. Reason: Not found
11-Nov-2014 14:38:47.809 [CM503016]: Call(C:311): Attempt to reach <sip:[email protected]:5060> from Extn:323 has failed. Reason: Not Found
11-Nov-2014 14:38:47.809 [CM503014]: Call(C:311): No known route from Extn:323 to target: <sip:[email protected]:5060>
11-Nov-2014 14:38:47.809 Call(C:311): from Extn:323 to 300 doesn't match any known extension number.
11-Nov-2014 14:38:47.809 [CM503010]: Call(C:311): Making route(s) from Extn:323 to <sip:[email protected]:5060>
11-Nov-2014 14:38:47.809 Remote SDP is set for leg L:311.1[Extn]
11-Nov-2014 14:38:47.809 [CM505001]: Endpoint Extn:323: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [PolycomSoundStationIP-SSIP_7000-UA/4.0.7.2514] PBX contact: [sip:[email protected]:6060]