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Multilevel priority queues

Discussion in 'Ideas' started by bbaker73, Sep 12, 2017.

Multilevel priority queues 5 5 5votes
5/5, 5 votes

  1. bbaker73

    bbaker73 New Member

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    Have some clients whose agents are in 3+ queues. Can only set as "priority" on a queue and no secondary priority etc. If two queues are priority, then there's no preference between the two. Need to be able to set different priorities. Maybe multiple priorities like this so a higher priority level goes to agent 1st over a lower level:

    Queue 1- High
    Queue 2- Medium
    Queue 3-Medium
    Queue 4- Medium
    Queue 5- Low

    Maybe a step further and add Med-High and Med-Low
     
  2. Shady

    Joined:
    Mar 28, 2018
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    This is a feature needed here as well.. Any updates on this would be great.