Multiple external lines / different ringtone on phones

Discussion in '3CX Phone System - General' started by WesleyRamon, Sep 10, 2015.

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  1. WesleyRamon

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    hi folks ,

    i have a customer who haves 3 external numbers , he is wondering if its possible to have another ringtone for each line ...

    is this something i can configure in 3CX , or do i need to go in the phone config to configure this ...

    or is it just not possible ?

    thanks in advance.
     
  2. leejor

    leejor Well-Known Member

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    The answer is...maybe, but only to differentiate external calls from internal (as far as I'm aware). A lot depends on the set you are using. I don't think it is going to be possible to have a different ringtone for each, of multiple trunks. Have a search through the forum, this (outside call ringtone) has come up a number of times.

    A relatively simple way (if anything in VoIP can be considered simple) of doing this is with a multi line set, where each line key can be set to a different ring (depending on the make/model of phone). Each outside trunk could then be "directed" to a different extension number. Calls from different trunks can also be sent through ring groups to "pick up" an identifying prefix name.
     
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