Matt Campbell
Free User
- Joined
- Mar 24, 2018
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We are having a small issue with caller ID prefixing where a call is getting multiple prefixes added to the CID as it passes through our Inbound Rules, Ring Groups and Queues.
For example, a call comes in via a particular Inbound Rule named ‘My DID’ and then passes to a Ring Group called ‘My Ring Group’. The phone’s display says “My Ring Group:My DID:55512345678” (where 5551234567 is the calling parties CID). But because of the character limitations on the phone’s display part of the caller’s CID is being cut off so it’s hard to identify who the caller is.
What I’d like to see is just the name of the Ring Group prepended to the caller’s CID without also prepending the name of the DID under Inbound Rules so that it would look like this “My Ring Group:55512345678”. Is there a way to turn on/off the prepending of these various names on an induvial basis? Under “Contacts > Options the setting for ‘Add Group, Queue or DID/DDI Names to Caller ID” seems to provide an all or nothing approach. Is there another way to turn these on or off in a more granular way?
For example, a call comes in via a particular Inbound Rule named ‘My DID’ and then passes to a Ring Group called ‘My Ring Group’. The phone’s display says “My Ring Group:My DID:55512345678” (where 5551234567 is the calling parties CID). But because of the character limitations on the phone’s display part of the caller’s CID is being cut off so it’s hard to identify who the caller is.
What I’d like to see is just the name of the Ring Group prepended to the caller’s CID without also prepending the name of the DID under Inbound Rules so that it would look like this “My Ring Group:55512345678”. Is there a way to turn on/off the prepending of these various names on an induvial basis? Under “Contacts > Options the setting for ‘Add Group, Queue or DID/DDI Names to Caller ID” seems to provide an all or nothing approach. Is there another way to turn these on or off in a more granular way?