• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Multiple People Listen In to Same Call

D Bedford

Free User
Basic Certified
Joined
Oct 17, 2017
Messages
66
Reaction score
31
I posted this idea here https://www.3cx.com/community/threads/multiple-people-listen-in-to-same-call.51512/ originally as I believed that functionality had been removed. Instead it has been fixed in line with original design intentions.

It would be useful in certain situations to allow more than one person to Listen In to the same call (for example, we have multiple trainees that listen to the same call). This incorrectly worked in V14 (albeit occasionally causing issues) and was fixed in V15 so that only one person can Listen In to a call.
 
Upvote 10
AGREED! This "fix - in line with original design intentions" has caused problems for existing clients (who found out about it the hard way - because 3CX didn't say they were making this change), and has meant we've lost some business from leads who require more than one listen / barge / whisper per call (it's not simultaneous - it's for the life of the call). We have problems with this limitation ourselves too.
 
AGREED too!!! We need this feature!!!!
 
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.