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Multiple routing destinations (i.e. day, night, lunch, company meeting)

Discussion in 'Ideas' started by business54, Aug 4, 2017.

Multiple routing destinations (i.e. day, night, lunch, company meeting) 5 5 12votes
5/5, 12 votes

  1. business54

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    I have a client that we have calls ring into a ring group and if not answered roll to IVR. A few times a month they have the need to set the phones to ring directly to IVR for meetings. We could use *64X but during Out Of Office Hours they ring directly to an answering service. Can we get multiple options to be able to send the inbound calls?
    *641 In Office
    *642 Out of Office
    *643 Meeting
    *644 Beers
    I suppose we could put all phones in the ring group on DND but I'm not sure that is the right answer.
     
  2. ConnectworksNL

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    Please + 1000

    Need this for more costumers
     
  3. Michael Groom

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    This can be done easily with The 3cx CFD
     
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  4. infohit

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    Would you mind sharing with us how?

    I imagine we could have a CFD with a menu system, like "To set in office hours, press 1. To set out of office hours, press 2. To set default office hours, press 3." But how would you go about setting more custom out of office messages, like "Press 4 for meeting, press 5 for beers,..."? Would your CFD try to set a new out of office route to a dummy extension, which would play a custom message, or is there a better approach to this?
     
  5. Michael Groom

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    I will have to build it out to make it function on a system level, it is easier on a station level
     
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  6. infohit

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    I'm looking forward to seeing what you come up with, because in smaller companies, it's usually very desirable to have something like this, as easy to use by the end users as possible.
     
  7. Jeremy Nelson

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  8. voiptoys

    voiptoys Active Member

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    I'm in agreement with infohit. This should be easy enough to do with a CFD application. Alternatively, you could use a web portal that utilizes the Call Control API if you prefer a visual interface rather than using the phone. We have done this before with a "Prompt Scheduler" tool we created.
     
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