Multiple sipgate registrations (50) with “random” SIP ID

Discussion in '3CX Phone System - General' started by harry68, Oct 7, 2007.

  1. harry68

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    Multiple sipgate registrations with “random” sip id´s f

    Hi,

    I registered sipgate.at successfully. In- and outbound calls are possible. However, 3CX registers all the time with different SIP ID´s. Hence, sipgate seems to identify each registration as different SIP end node (telephone). As you can see the rinstance=SIP ID changes all the time. Moreover, 3CX registers very often even without in or outboud calls. It seems it ignores the SIP registration timer which is default 3600 seconds. After 50 registrations sipgate.at deny new registration attempts. Is it possible to provision a static SIP ID for lines. Why does 3CX change the SIP ID on lines all the time. The SIP ID is usually static it is on a Cisco phone 7960 typically the type of phone and firmware version loaded. Thanks for you help!

    Sipgate registration log

    3CXPhoneSystem 07.10.2007 12:02h 195.170.84.122:1042;rinstance=03753f1b174cb475
    3CXPhoneSystem 07.10.2007 12:10h 195.170.84.122:1042;rinstance=054add2c98615078
    3CXPhoneSystem 07.10.2007 12:06h 195.170.84.122:1042;rinstance=0e1cdc6c453c0c71
    3CXPhoneSystem 07.10.2007 11:44h 195.170.84.122:1042;rinstance=1912477b1058037d
    3CXPhoneSystem 07.10.2007 12:02h 195.170.84.122:1042;rinstance=1c40213b78174465
    3CXPhoneSystem 07.10.2007 12:04h 195.170.84.122:1042;rinstance=294ef35e090b9834
    3CXPhoneSystem 07.10.2007 12:18h 195.170.84.122:1042;rinstance=3472016a326ed67f
    3CXPhoneSystem 07.10.2007 11:34h 195.170.84.122:1042;rinstance=362055659f195554
    3CXPhoneSystem 07.10.2007 11:50h 195.170.84.122:1042;rinstance=390c15421f16e116
    3CXPhoneSystem 07.10.2007 11:30h 195.170.84.122:1042;rinstance=3a34a8611e0cb65d
    3CXPhoneSystem 07.10.2007 12:22h 195.170.84.122:1042;rinstance=3b0347263f27b358
    3CXPhoneSystem 07.10.2007 11:48h 195.170.84.122:1042;rinstance=435c487d203a8246
    3CXPhoneSystem 07.10.2007 11:32h 195.170.84.122:1042;rinstance=481d8e2ad85ba669
    3CXPhoneSystem 07.10.2007 11:34h 195.170.84.122:1042;rinstance=4954a17b4b0f7c3d
    3CXPhoneSystem 07.10.2007 12:16h 195.170.84.122:1042;rinstance=4a17a1584e3d9666
    3CXPhoneSystem 07.10.2007 12:16h 195.170.84.122:1042;rinstance=4d734f505075662c
    3CXPhoneSystem 07.10.2007 11:52h 195.170.84.122:1042;rinstance=590d031e4e6f254b
    3CXPhoneSystem 07.10.2007 11:58h 195.170.84.122:1042;rinstance=6334b56e107f6a70
    3CXPhoneSystem 07.10.2007 12:06h 195.170.84.122:1042;rinstance=6354525c6f58a53d
    3CXPhoneSystem 07.10.2007 11:42h 195.170.84.122:1042;rinstance=67296c37b2194334
    3CXPhoneSystem 07.10.2007 11:56h 195.170.84.122:1042;rinstance=6900ee2bcc654149
    3CXPhoneSystem 07.10.2007 11:36h 195.170.84.122:1042;rinstance=6c022b0d863f8915
    3CXPhoneSystem 07.10.2007 11:34h 195.170.84.122:1042;rinstance=717d17694103885e
    3CXPhoneSystem 07.10.2007 12:08h 195.170.84.122:1042;rinstance=7409e733381a7f57
    3CXPhoneSystem 07.10.2007 12:18h 195.170.84.122:1042;rinstance=7931440420005c38
    3CXPhoneSystem 07.10.2007 11:30h 195.170.84.122:1042;rinstance=8346a21ea150175a
    3CXPhoneSystem 07.10.2007 11:41h 195.170.84.122:1042;rinstance=8824fd2a543de20e
    3CXPhoneSystem 07.10.2007 11:36h 195.170.84.122:1042;rinstance=883f3624560ee173
    3CXPhoneSystem 07.10.2007 11:38h 195.170.84.122:1042;rinstance=8a5e08143e19137f

    3CX log after 50 successful registrations = 50 devices registered in sipgate.at for one PBX

    11:07:23.424 ClientRegs::eek:nFailure [CM113006] Registration of sip:3311284@sipgate.at has failed; reason=Service Unavailable 11:07:23.127
     
  2. SY

    SY Well-Known Member
    3CX Staff

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    Hi,

    Please add information about what contact was specified by 3CX for each of registrations. Probably it will answer for a lot of questions...

    Could you please explain, what is a "rinstance" parameter? What RFC describes how it should be used(interpreted) by SIP based system?

    Where "3600" is defined as recommended?

    Thanks
     
  3. harry68

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    Hi,

    well, contact will likely be To: <sip:xxxxxxxx@sipgate.at>. The "rinstanc" shows up as SIP ID. If the phone is directly connected it shows the hardware type and the firmware version. Now it looks like:

    Contact: <sip:xxx@xxx.xxx.xxx.xxx:1042;rinstance=2c627817f8a26853>
    To: "xxxxx"<sip:xxxxx@xxx.xxx.xxx.xxx>
    From: "xxxx"<sip:xxxx@xxx.xxx.xxx.xxx>;tag=9d77e719

    3600 seconds is the default registration time, but 3xc sends register requests very 2 or 3 minutes. It turned off in-out call registration and set it to none. Line status is now red, but still working until i reached the 50 entries at sipgate.at.

    I recommend you open a sipgate.at account. Configure a standard line with the sipagte.de template and watch the registration entries at the web portal of sipgate.at as well as the 3CX logs. You will likely see tons of registraion events (up to 50). Other user report this happen only with the actual 3CX version. Older releases to not have such a behavior.

    Contact data for lines, well this happens with only one line, too. 3CX creates the contact out of the "authentication id" and the "password". Nothing else configured. Not proxy, not sipgate specific stun server. Btw. I don’t need a stun server at all, it is possible to disable the default stun requests.

    Harald

     
  4. SY

    SY Well-Known Member
    3CX Staff

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    Harald,

    Is "bold" text the same for all entries provided in previous post?
    Why it is not sorted by time?

    I need to ask you again:
    Thanks
     
  5. harry68

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    Hi,

    yes, it is the same for all entries; which maks sense, because is is allways the same socket on the router (for 3600 seconds in our case). The router is a Cisco box. Cisco can do socket translation based on SIP requests. It converts the embedded privat addresses into the outside official. STUN is not necessary.

    Don´t know why sipgate.at did not sort it by time. However, all entries are generated by the 3CX registration requests. You can see the registration events at the same time in the 3CX local logs.

    Note, i disabled registration (automatic) now for sipagte.at in 3CX. All entries at sipgate.at are gone because of the timers (normal behavior). Manual registration is not possible anymore, because 3CX did not generate a registration request if you press the button "register line". Manual registration should always possible, istn´t it?

    Harald

     
  6. harry68

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    Hi,

    please check entry from Italien user, too.

    http://www.3cx.com/forums/categories-1/3cx-phone-system-general-1/bad-bug-on-new-version-2002/#11165

    Harald

     
  7. SY

    SY Well-Known Member
    3CX Staff

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    Harald,

    If you need a help or answer for your questions then just restart PBX, and after line will not be registered anymore collect logs (generate support info)

    You said that that it happens too often (reregistration with new "sip id"), then it will not take too much time.

    Thanks
     

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