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Does anyone have any experience with their 3CX using multiple voip providers (8+) and call quality issues? Client has been having call quality issues with 3CX v10 Call Center, using 10 softphones. I've VLAN'd their network to address QOS. It is a remote site that VPNs into a 3CX box located in a datacenter.
My main question is whether or not 8+ Voip providers on one PBX would be directly causing call quality issues? (e.g. choppy and/or one-way audio)
There are other concerns that I'm looking into as well:
1) They're using 3CXPhone, which I'm told only uses G711u and cannot be changed. If they were using hard phones, then we could change the codecs to use less bandwidth.
2) VPN encryption could be too heavy
Any thoughts? Thanks in advance
My main question is whether or not 8+ Voip providers on one PBX would be directly causing call quality issues? (e.g. choppy and/or one-way audio)
There are other concerns that I'm looking into as well:
1) They're using 3CXPhone, which I'm told only uses G711u and cannot be changed. If they were using hard phones, then we could change the codecs to use less bandwidth.
2) VPN encryption could be too heavy
Any thoughts? Thanks in advance