Music on hold based on Incoming DID or DR origination

Discussion in '3CX Phone System - General' started by jeff yager, Aug 6, 2015.

Thread Status:
Not open for further replies.
  1. jeff yager

    Joined:
    Oct 10, 2012
    Messages:
    17
    Likes Received:
    0
    Is it possible to use customized music on hold based on incoming DID or DR that the call came in to?

    Example, I have 7 different venues that I would like to have custom on hold music playing for. For instance, If i have a call come in to DID for miami venue, it would have different on hold music than my venue in tampa. Would like to customize for each venue with recordings made for each venue.

    thanks
     
  2. pj3cx

    pj3cx Active Member

    Joined:
    Aug 1, 2013
    Messages:
    645
    Likes Received:
    1
    Hi there,
    You could have each of your DIDs routed to separate queues, and each of those with their own music on hold.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.