Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Music on hold for a group

Discussion in '3CX Phone System - General' started by evosoft, Jun 3, 2015.

Thread Status:
Not open for further replies.
  1. evosoft

    Joined:
    Jul 18, 2014
    Messages:
    3
    Likes Received:
    0
    Hoping someone call help.

    Set up a group - call queuing . Music hold setup and working ok on an incoming call but when you pickup and decide to place caller on hold. The default 3cx music on hold is played.

    Can i change the default music on hold for the groups or on an extension basis when a call is placed on hold. I don't want to to change system wide.
     
  2. ian.watts

    ian.watts Active Member

    Joined:
    Apr 8, 2011
    Messages:
    532
    Likes Received:
    1
    Let's sort this out.

    Ring Group objects don't have an MOH setting.
    Extension objects don't have an MOH setting.
    Call Queue objects DO have an MOH setting.. used when a caller is "queued"

    The system's MOH setting is for all other uses.. mainly when a call is "held".
    That would include queue calls taken (transferred out to an extension..) and subsequently placed on hold (the system's MOH, not the queue's..).

    The situation described matches the system's design. Else, you can submit a feature request. :)
     
Thread Status:
Not open for further replies.