Description: We are a midsize company much like many where we have a corporate office and many retail locations. Our corporate office really doesn't need the same MOH jingle our retail locations need. Some of our offices offer different services. And in some retail offices there are phones that do not want MOH, as well as corp. Problem: 1) Select (execs) users want to disable their extensions MOH 2) Some offices want different MOH based on the services they offer. 3) We use our phones in the corporate office often for conference calls and it never fails someone puts the conf call on hold stopping all conversation until they return. Idea: 1) allow admins to toggle MOH on/off per extension 2) allow admins to add selective .wav files for the digital receptionists. 3) transfer calls hear only one .wav file, allow options. Essentially, we are locked down with few to no options.