HI folks, I've been using 3cx since v6 and am currently on 9 - going to 10 this week - and 3cx has worked very well for us. A minor issue: Music on Hold sounds lousy and is too loud. I've used various shareware programs to reduce loudness, to play with various formats -- and the sound is not good. I'm hoping that somewhere, I missed something really easy. We are a divorce company -- and while we don't require high fidelity and probably, will not be putting Led Zep on MOH, we would like MOH to sound reasonable. Has anyone (1) taken a standard MP3 (2) done something to it (3) and it sounds reasonable at reasonable volume? thanks for the help. Dean.