Music on hold not working from aastra 57i Phone

Discussion in '3CX Phone System - General' started by adminjay, Dec 3, 2007.

  1. adminjay

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    callers get music on hold when they dial an extension through 3cx pbx and are transfered to it, however after picking up the call on the aastra 57i phone, no music on hold plays , the error is below, can anyone help with this

    the main error when (hold) is pushed is: 22:06:45.222 MediaServerReporting::RTPSender [MS004000] Call(10) Ext.303: (ACTIVE): Can't send RTP stream to 0.0.0.0:3000 destination unreachable

    I'm guessing that something in the phone itself is not sending the correct ip address, obviously by the 0.0.0.0

    Full call details below include the hold error



    22:07:06.202 StratInOut::eek:nHangUp [CM104007] Call(9): Call from Ln:10000@SV to 801 has been terminated by Ln:10000@SV; cause: BYE; from IP:216.223.1.200
    22:06:56.107 StratLink::eek:nHangUp [CM104001] Call(10): Ext.303 hung up call; cause: BYE; from IP:192.168.1.33
    22:06:52.873 MediaServerReporting::RTPSender [MS104000] Call(10) Ext.303: (ACTIVE) RTP stream to 192.168.1.33:3000 restored.
    22:06:45.222 MediaServerReporting::RTPSender [MS004000] Call(10) Ext.303: (ACTIVE): Can't send RTP stream to 0.0.0.0:3000 destination unreachable
    22:06:40.355 CallLegImpl::eek:nConnected [CM103001] Call(10): Created audio channel for Ext.303 (192.168.1.33:3000) with Media Server (192.168.1.30:7026)
    22:06:40.325 StratInOut::eek:nConnected [CM104005] Call(10): Setup completed for call from Ln:10000@SV to Ext.303
    22:06:39.113 CallConf::eek:nProvisional [CM103003] Call(10): Ext.303 is ringing
    22:06:33.425 MediaServerReporting::DTMFhandler [MS211000] Call(10) Ln:10000@SV: DTMF (RTP) from 216.223.1.70:13698 arrived. in-band DTMF tone detection is turned off.
    22:06:25.633 CallLegImpl::eek:nConnected [CM103001] Call(10): Created audio channel for Ln:10000@SV (216.223.1.70:13698) with Media Server (24.211.79.157:9004)
    22:06:25.513 CallConf::eek:nIncoming [CM103002] Call(10): Incoming call from 17189242400 (Ln:10000@SV) to sip:17189242400@24.211.79.157:10060
     
  2. Spitz

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    Nov 23, 2007
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    we have this working with ver 3.1 on Windows Server 2003 Enterprise SP2 R2
     

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