Music on hold - not working

Discussion in '3CX Phone System - General' started by coms, Aug 9, 2016.

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  1. coms

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    Hi

    I have just completed a fresh installation of version 15. Everything seems to be working fine, however the hold music is not working. Instead of hold music, I keep hearing beeping noises. Similar to an engaged signal. I have tried using the standard and custom hold music - no changes. tried adding multiple wav files - no change.

    I have tried several things like changing the language of the prompt set from English to Uk and no change.

    I have uninstalled and reinstalled from backup.. same issue

    Any ideas what could be going wrong ? Anyone else experiencing these issues ?

    Cheers

    Foti
     
  2. coms

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    Hi Guys

    Support have provided a solution to this. I am using a Welltech PSTN gateway.

    Under SIP Trunks > Welltech > Option > Advanced

    Untick "Supports Reinvite" checkbox.

    This fixes the problem.

    Hope this helps anyone else having a similar issue.
     
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