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Music on Hold per group

Discussion in 'Ideas' started by Braam, Jun 11, 2017.

Music on Hold per group 5 5 7votes
5/5, 7 votes

?

Would MOH per Group help

  1. Yes

    96.7%
  2. No

    3.3%
  1. Braam

    Joined:
    Jun 11, 2017
    Messages:
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    We have a customer with 300 ext in 10 groups.

    Group 1 - New car sales
    Group 2 - Used car sales
    Group 3 - Car Service
    Group 4 - Spares
    ...
    Group 10 - Customer Service

    If reception transfers a call to the Queue for Group 1, the music on hold for Group 1 Queue plays. Music on hold is a marketing message file informing customers about deals on new cars. If an extension in Group 1 transfers the call to another extension in Group 1, the system wide MOH plays.

    It would be ideal to have the following:

    Group 1 - Own MOH file, just like the queue for Group 1
    If a caller to an extension in Group 1 is placed on hold, the caller should hear the Group 1 MOH file, not the system MOH file.

    Group 1 ext transfers call to Group 2 ext
    The caller should hear the MOH file for the Group 2 ext.
     
    mdc2 and George Ridge like this.
  2. PreviouslyAsterisk

    Joined:
    Jun 26, 2017
    Messages:
    32
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    4
    Bump - any thoughts on this functionality?
     
  3. François LE CAGNEC

    Joined:
    Nov 19, 2018
    Messages:
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    0
    Would be better to dynamicly assign new MOH on a incoming call (at inbound rule or queue step)
    MOH is associated with the number or queue called