Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Music on-hold plays over the Intro message

Discussion in 'Ideas' started by Ali F, May 17, 2017.

Music on-hold plays over the Intro message 5 5 2votes
5/5, 2 votes

?

The music on hold should not play on the background of Intro Prompt

  1. Agree

    6 vote(s)
    100.0%
  2. Disagree

    0 vote(s)
    0.0%
  1. Ali F

    Joined:
    May 17, 2017
    Messages:
    2
    Likes Received:
    0
    Scenario:

    there is an intro message for the callers to the queue with a message and there is a music on hold which contains music and a different messages for clients to advise them to press 2 for leaving the Call Back number and etc.

    Problem:

    The problem is that when we call the queue, the music on hold plays at the same time as the Intro Prompt is playing which is kind of fine but the main issue is that the music on-hold track does not play from the start so when some one calls to the queue hears two messages overlaying each others.

    Solution:

    The music on-hold plays always from the beginning or the music on-hold does not play on the background of the intro message