Music on hold - quality and handling improvements

Discussion in 'Ideas' started by marauder99, Sep 6, 2016.

Music on hold - quality and handling improvements 5 5 7votes
5/5, 7 votes

  1. marauder99

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    The quality of music on hold is unsatisfactory.

    We're paying hundreds of dollars a year to license MOH to be heard by our clients. Although almost everyone uses HD telephony these days the 3CX reduced .wav-files are far from optimum.

    Additionally, having to install and use an audio editor (Adobe Audition or similar) just for the cause of horribly compressing files for 3CX use also is rather awkward. We're changing MOH regularly by adapting to the charts.

    Thus:
    1. Please implement a feature to upload mp3s and let 3CX do the bitrate/mono reduction - if really needed - internally after uploading.
    2. Moreover, having 3CX play HD audio can't be that resource consuming, can it?
    Thanks for listening. V15 admin panel is great, BTW. ;-)
     
  2. HammeR

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    I have updated to V15, HD Voice activated and then this lousy sound quality of the on hold music ... OMG.
     
  3. Lev

    Lev New Member

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    +1
    The status quo on this simply makes no sense