Music On Hold RTP Stream

Discussion in '3CX Phone System - General' started by auto_emocion, Feb 3, 2010.

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  1. auto_emocion

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    Hi,

    I have this wierd problem.

    I have 2 Grandstream GXP2000, when I dial each other on the ext and press HOLD button, i hear no music.
    extracted from log is behaviour of HOLD button press and release.

    17:24:24.015 [MS104000] C:6.2: (ACTIVE) RTP stream to 129.200.7.14:5040 restored.
    17:24:23.234 [MS004000] C:6.2: (ACTIVE): Can't send RTP stream to 0.0.0.0:5040 destination unreachable
    17:24:22.484 [MS104000] C:6.2: (ACTIVE) RTP stream to 129.200.7.14:5040 restored.
    17:24:21.484 [MS004000] C:6.2: (ACTIVE): Can't send RTP stream to 0.0.0.0:5040 destination unreachable
    17:24:20.593 [MS104000] C:6.2: (ACTIVE) RTP stream to 129.200.7.14:5040 restored.
    17:24:15.171 [MS004000] C:6.2: (ACTIVE): Can't send RTP stream to 0.0.0.0:5040 destination unreachable
    17:24:14.218 [MS104000] C:6.1: (ACTIVE) RTP stream to 129.200.7.3:5066 restored.
    17:24:09.468 [MS004000] C:6.1: (ACTIVE): Can't send RTP stream to 0.0.0.0:5066 destination unreachable

    Can anyone help.?

    Thanks.
     
  2. auto_emocion

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    I've found this on the GXP-2000 configuration guide.

    NOTE: Music on Hold will not be played internally when a call involving a Grandstream phone is placed on hold. To fix this behavior you will need to access the 3CX Management console, Edit Extension, click on 'Other' tab and perform the following changes:

    Uncheck Supports Re-Invite (This will automatically disable 'Replaces')
    Check PBX Delivers Audio


    WIll try it out.
     
  3. nb

    nb Support Team
    Staff Member 3CX Support

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    This will fix the problem for sure.
    Grandstream have promised us a fix for this in the near future.
     
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