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Music on Hold ( V11 )

Discussion in '3CX Phone System - General' started by donbru01, Jun 5, 2012.

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  1. donbru01

    donbru01 New Member

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    Two question for music on hold :

    1. when i place call in "transfer" ( external caller hear Music on Hold from start ) , when i press button Parking SP0-SP1 Music Return Play from Start is correctly ?

    2. I press CONF , external caller not hear any Music on Hold , when i finished digit internal extension , external caller hear Music on Hold , is correctly ?

    thanx
     
  2. craigreilly

    craigreilly Well-Known Member

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    Depends how you have it set up. If you are using Streaming or Line In in v11 then music point is where the device or playlist is.
    Otherwise - I think the wav method always starts from beginning.
     
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  3. donbru01

    donbru01 New Member

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    yes you have right ! I use wav file .
    But when
    1. i put on hold via Transfert , call is on Hold ! when i press SP0 call remain on Hold ! Because MOH restart , must be continued .
    Example MOH is file 60 second Music , i press Transfert , MOH Start , 1sec 2 sec .... at 10sec i press SP0 ( BLF ) that music restart 1sec 2 sec ....

    2. in teory CONF place call on Hold ..... ( i suppose ) , why MOH not start
     
  4. gschwab

    gschwab New Member

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    So are you saying conference callers hear no music on hold?
    I'm not sure if V11 is the smae as V10 but....
    Do you have a .WAV file for the conference calls?
    Look under Settings, Advanced then the Conferencing Tab.
    Here you can select a music on hold file to play for conference calls.
     
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  5. donbru01

    donbru01 New Member

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    Sorry , no problem with conferencing on "n" extension , it work better .
    Problem is when i use normal 3Way Conference :

    1. user "A" on call with user "B"
    2. user "A" make CONF ( button ) ---- user "B" no hear MoH , but it is on hold
    3. user "A" make a 3 digit to other user "C"
    4. user "C" ringing ---- user "B" hear MOH
    5. user "A" press CONF (button) , ABC on call conference

    My problem is , why during step 2 user "B" not hear MOH??
     
  6. efounco

    efounco New Member

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    I just tried this scenario with version 11b and as soon as I hit [conf] the caller is put on hold and they can hear music.

    Which phones/firmware version are you using?

    I'm guessing the issue has to do with your phone's firmware because we are using Cisco SPA-504G phones here. Prior to firmware version 7.4.9a, when you pressed either [conf] or [bxfer] the caller was put on hold but couldn't hear any music.
     
  7. donbru01

    donbru01 New Member

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    Good answer Efounco , i haven't think that problem occurs from Phone !!!
    I use Grandstream 2100 release 1.7.0.60 latest ...
    I haven't in this moment other phone to replicate it , but your answer suggest me to investigate towards phone

    Thanx soo much for your help
    Bruno
     
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