Music on hold

Discussion in '3CX Phone System - General' started by stash, Dec 11, 2012.

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  1. stash

    stash New Member

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    Hi,

    I just want to ask why is the Music on hold overlapping.

    I set music on hold on the general tab and different music on hold on the call queue. It overlaps and it's very annoying.

    Is this really the way should music on hold work?

    Thanks,

    STASH
     
  2. netswork

    netswork Active Member

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    I dont have a system with any queues setup right now...but I am interested in what you mean by overlapping. So your hearing both hold musics playing at the same time?
     
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  3. stash

    stash New Member

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    Hi Net,

    Yes my client told me that they experience this twice. The MOH on the General System and the MOH in the queue overlaps.

    I suggest them just to monitor and how open it happen.


    Thanks,

    STASH
     
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