Mute Call on iOS sends caller to Voicemaill Hell

Discussion in 'iOS' started by Chris Pilko, Apr 9, 2018.

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  1. Chris Pilko

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    Hi Guys:

    I'm running the 3CX client version 15.5.13.346 on iOS 10.3.3 on an iPhone 6. When I am away from my desk, I use the 3CX client to ring my mobile.

    I have found that when I attempt to send the caller to voicemail by double-clicking the power button on my phone, the caller does not end up in my voicemail as I would expect, but instead gets a 3CX error message not specific to my company.

    Can this be fixed in future versions of the app?

    Device Info
    -------------------------------------------------------
    Phone Model: iPhone
    Generation: 6
    Firmware Version: 10.3.3
    Jailbreak: No
    Cydia Installed: No

    Issue Info
    -------------------------------------------------------
    Handset: Mobile
    Contacts: Either Local or External Caller
    Connection: WiFi and Cellular
    Server: ?
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    The fix will be available starting with SP5, since it involved changes in both clients (iOS and Android) and PBX.
     
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  3. craigreilly

    craigreilly Well-Known Member

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    Interesting - my users have done this and the initiator gets a "busy signal" and not a message.
     
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  4. Chris Pilko

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    Thanks Vali. Is there a target release date for SP5?
     
  5. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    No. An ETA is not available.
     
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