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Mute Call on iOS sends caller to Voicemaill Hell

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Chris Pilko

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Apr 9, 2018
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Hi Guys:

I'm running the 3CX client version 15.5.13.346 on iOS 10.3.3 on an iPhone 6. When I am away from my desk, I use the 3CX client to ring my mobile.

I have found that when I attempt to send the caller to voicemail by double-clicking the power button on my phone, the caller does not end up in my voicemail as I would expect, but instead gets a 3CX error message not specific to my company.

Can this be fixed in future versions of the app?

Device Info
-------------------------------------------------------
Phone Model: iPhone
Generation: 6
Firmware Version: 10.3.3
Jailbreak: No
Cydia Installed: No

Issue Info
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Handset: Mobile
Contacts: Either Local or External Caller
Connection: WiFi and Cellular
Server: ?
 
The fix will be available starting with SP5, since it involved changes in both clients (iOS and Android) and PBX.
 
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but instead gets a 3CX error message not specific to my company.

Interesting - my users have done this and the initiator gets a "busy signal" and not a message.
 
Thanks Vali. Is there a target release date for SP5?
 
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