MWI and Aastra 9133i

Discussion in '3CX Phone System - General' started by paragondie, Aug 28, 2007.

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  1. paragondie

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    We are running the enterprise version of 3cx with Aastra 91331 phones and the MWI lamp lights on the phones but after you delete the message the lamp stays lit. I can only get it to go off by restarting the phone. Any ideas?
     
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  2. SY

    SY Well-Known Member
    3CX Support

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    Here is a brief description of MWI support implemented in PBX.
    Could you please ask support team of "Aastra 9133i" device for more information?

     
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  3. paragondie

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    You are correct. There is a switch in the Aastra 9133i phone configuration GUI titled 'explicit MWI subscription'. One would think that should be on but when I disable this line the lamp works correctly.

    Thanks
     
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  4. nb

    nb Support Team
    Staff Member 3CX Support

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    GXP2000 has the same problem as Aastra

    Just for general knowledge, the Grandstream GXP 2000 works in this same way. The wording is a bit different only. In a GXP2000, the option is Subscribe to MWI. If this is enabled, MWI will not work and will give similar problems. This has to be disabled and MWI will work as expected.
     
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  5. paragondie

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    Thanks again. Hope this helps others. It took a bit of testing to find this out.
     
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