so i have started this one: see here for original: http://www.3cx.com/forums/somethings-that-amaza-me-22206.html this is supposed to be a forum supported by the users right? I see your comment about taking my complaint back to the reseller, but, if you look at your web site it says 4 similtanious calls, this can be very mis leading as most people would not consider an internal call using up a phone line in the world of VOIP as its not a 'line' as such but internet traffic. I can appreciate a queued call is an answered call. When I look at the way another VOIP PBX called pretty may works there are no limits on this, you can answer 4 calls at once and be speaking to 4 customer and anything else is queued and whilst this is 'ansewered' its not someone talking. I just think, your response is a bit lame and your wording on your site a bit misleading, maybe you should make it clear that a call is an internal call, a queued call, an answered call, a parked call, etc etc, the fact you do not make this very clear up front suggest you are hiding behind this a bit. there is no more to say on this, sure, your product is ok, its not bad, but,I personally, and am entitled to my own personal opinion consider the licensing model a bit unfair and not explained clearly enough.