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My voicemail does not work

Discussion in '3CX Phone System - General' started by justmack14, Mar 1, 2008.

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  1. justmack14

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    I just installed 3cx on window server 2003 and I am accessing it remotely and I can get connect like I can call other extensions and hear voice but not any recorded voices. When I go to dial 999 it does the ringing like your calling someone and then it stays connected forever like its waiting for something but it doesn't do anything so I don't know whats wrong so if anybody can help me heres my log file.
    16:29:15.640 ServRegs::eek:nRemove [CM113003] Unregistered: Ext.100
    16:25:36.406 MediaServerReporting::RTPReceiver [MS105000] Call(2) Ext.100: No RTP packets were received on 00000002@:remoteAddr=192.168.1.168:42950,extAddr=0.0.0.0:0,localAddr=192.168.1.148:7002
    16:25:36.375 StratInOut::eek:nCancel [CM104009] Call(2): Call from Ext.100 to 999 has been terminated
    16:25:21.156 CallLegImpl::eek:nConnected [CM103001] Call(2): Created audio channel for Ext.100 (192.168.1.168:42950) with Media Server (192.168.1.148:7002)
    16:25:21.109 CallConf::eek:nIncoming [CM103002] Call(2): Incoming call from 100 (Ext.100) to sip:999@99.238.238.70
    16:25:16.796 ServRegs::eek:nAdd [CM113002] Registered: Ext.100
    16:25:16.593 ServRegs::eek:nRemove [CM113003] Unregistered: Ext.100
    16:25:16.343 ServRegs::eek:nAdd [CM113002] Registered: Ext.100
    16:25:15.609 ServRegs::eek:nRemove [CM113003] Unregistered: Ext.100
    16:23:33.671 MediaServerReporting::RTPReceiver [MS105000] Call(1) Ext.100: No RTP packets were received on 00000001@:remoteAddr=192.168.1.168:16764,extAddr=0.0.0.0:0,localAddr=192.168.1.148:7000
    16:23:33.656 StratInOut::eek:nCancel [CM104009] Call(1): Call from Ext.100 to 999 has been terminated
    16:23:18.328 CallLegImpl::eek:nConnected [CM103001] Call(1): Created audio channel for Ext.100 (192.168.1.168:16764) with Media Server (192.168.1.148:7000)
    16:23:18.250 CallConf::eek:nIncoming [CM103002] Call(1): Incoming call from 100 (Ext.100) to sip:999@99.238.238.70:5060
    16:23:15.828 ServRegs::eek:nAdd [CM113002] Registered: Ext.100
    16:23:15.625 ServRegs::eek:nRemove [CM113003] Unregistered: Ext.100
    16:23:15.421 ServRegs::eek:nAdd [CM113002] Registered: Ext.100
    16:19:03.765 ListenConnect [CM114000] SL: connected server:0/PHPExtension_0 at [server]/PHPExtension_0
    16:17:46.390 ListenConnect [CM114000] SL: connected server:0/VoiceBoxManagerService at [server]/VoiceBoxManagerService
    16:17:44.218 MediaServerReporting::Service *** Connected to server:5483/IVRServer at 127.0.0.1:5483 ***
    16:17:44.218 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    16:17:43.437 IVRConnected [CM111000] IVR Server is connected
    16:17:43.437 ListenConnect [CM114000] SL: connected server:5483/IVRServer at [server]/IVRServer
    16:17:43.218 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    16:17:42.296 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    16:17:41.296 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    16:17:40.390 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    16:17:39.390 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    16:17:38.484 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    16:17:37.484 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    16:17:36.562 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    16:17:35.562 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    16:17:34.656 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    16:17:33.656 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    16:17:32.718 MediaServerConnected [CM112000] Media Server is connected
    16:17:32.718 ListenConnect [CM114000] SL: connected server:0/MediaServer at [server]/MediaServer
    16:17:28.546 StunClient::process [CM115002] STUN resolved external IP=99.238.238.70:5060 by server 64.69.76.23
    16:17:28.468 StunClient::process [CM115002] STUN resolved external IP=99.238.238.70:5060 by server 64.69.76.23
    16:17:28.390 StunClient::process [CM115001] Send initial STUN request to 64.69.76.23
    16:17:28.296 CallMgr::Stack::thread [CM106001] ** Enter Stack Loop **
    16:17:28.140 CallMgr::DumThread::thread [CM100004] ** Enter DUM Thread **
    16:17:28.140 DBA [CM109000] ** Database connection Ok **
    16:17:28.078 CallMgr::Stack::Initialize [CM106000] ** Adding transports **
    16:17:28.078 CallMgr::Initialize [CM100003] ** Initializing SIP stack **
    16:17:28.078 CallMgr::Initialize [CM100002] Default Local IP address: 192.168.1.148:5060
    16:17:27.953 CallMgr::Initialize [CM100001] Version: 3.1.2434.0
    16:17:27.937 CallMgr::Initialize [CM100000] Start 3CX PhoneSystem Call Manager
    16:17:27.937 LoadLicenceInfo [CM100008] Licence loading error

    Thx
     
  2. landfiets

    landfiets New Member

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    I think it's a NAT port issue. I see things I had also. Just forward all the necessary ports to your 3CX
    5060-5080, 9000-9015, 3478, 5481-5483. Internally it uses 7000-7499 for making calls within the same IP range.
    Look also in the firewall rules. When you cannot sort it out, just try stopping firewall on 3CX, or put 3CX in a DMZ and see what happens. You can always reverse those actions later when it is not satisfying.

    Where is the phone situated where you call from? On the same computer or network as 3CX? Or externally
     
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  3. justmack14

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    It is on Dmz thats what I don't get
     
  4. justmack14

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    I am calling from a remote location I am at home and the server is at work but I have remote access to it
     
  5. landfiets

    landfiets New Member

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    what is on DMZ, the 3CX phonesystem?
    Maybe the problem is at your home. Take a look in your router at home if all the necessary ports like 5060 are open to your phone. What modem do you use at home?

    Or more likely, it could be a codec problem. Take a look in your phone what codecs you use on that extension, and take a look what codecs you use in 3CX
     
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  6. justmack14

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    no the server is on dmz on another network but I am the network administator of it and I am trying to hear any voice remotely at home
     
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