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my w52p phones can't complete an external call...

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asinshesq

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I have three yealink wired phones (two t20ps and one t46g) and two yealink w52p wireless phones on my lan (connected via 3cx of course), and I am using a patton 4112fxo to connect my voip phones to an outside pstn service. The wired phones work fine, but the wireless phones won't dial out. When I try to dial out with one of the wireless phones (using the outgoing rule that a prefix of 1 means to dial out), the phone appears to connect (the timer on the lcd starts and the phone does not time out), but I never hear the tone indicating the number I have dialed is ringing and no matter how long I wait the number never seems to actually get dialed).

In 3cx under options for the extension, I have confirmed that I did NOT disable external so that's not the issue.

I can also confirm that the wireless phones make calls to other extensions without a problem. And I can confirm that the wireless phones receive external and internal calls fine.

When I look at the log for a failed attempt to dial out via a wireless phone, it looks like it is working but in fact it is not. Here's the nonverbose log for a failed outgoing call:

26-Jul-2014 09:38:54.196 Leg L:4.2[Line:10000>>12125583000] is terminated: Cause: BYE from PBX
26-Jul-2014 09:38:54.195 [CM503008]: Call(C:4): Call is terminated
26-Jul-2014 09:38:54.191 Leg L:4.1[Extn] is terminated: Cause: BYE from 192.168.1.206:5062
26-Jul-2014 09:38:37.665 Currently active calls - 1: [4]
26-Jul-2014 09:38:23.010 [CM503007]: Call(C:4): Line:10000>>12125583000 has joined, contact <sip:[email protected]:5060>
26-Jul-2014 09:38:23.009 [CM503007]: Call(C:4): Extn:13 has joined, contact <sip:[email protected]:5062>
26-Jul-2014 09:38:23.003 L:4.2[Line:10000>>12125583000] has joined to L:4.1[Extn]
26-Jul-2014 09:38:23.003 [CM505002]: Gateway:[patton_4112fxo_gateway] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4112 JO EUI 00A0BA0A1ED9 R6.5 2014-03-05 H323 SIP FXS FXO M5T SIP Stack/4.2.8.10] PBX contact: [sip:[email protected]:5060]
26-Jul-2014 09:38:17.742 [CM503025]: Call(C:4): Calling T:Line:10000>>12125583000@[Dev:sip:[email protected]:5060] for L:4.1[Extn]
26-Jul-2014 09:38:17.696 [CM503027]: Call(C:4): From: Extn:13 ("Great Rm" <sip:[email protected]:5060>) to T:Line:10000>>12125583000@[Dev:sip:[email protected]:5060]
26-Jul-2014 09:38:17.696 [CM503004]: Call(C:4): Route 1: from L:4.1[Extn] to T:Line:10000>>12125583000@[Dev:sip:[email protected]:5060]
26-Jul-2014 09:38:17.696 Line limit check: Current # of calls for line Lc:10000(@patton_4112fxo_gateway[<sip:[email protected]:5060>]) is 0; limit is 1
26-Jul-2014 09:38:17.696 Line limit check: Current # of calls for line Lc:10001(@patton_4112fxo_gateway[<sip:[email protected]:5062>]) is 0; limit is 1
26-Jul-2014 09:38:17.696 Call(C:4): Call from Extn:13 to 12125583000 matches outbound rule 'Rule for patton_4112fxo_gateway'
26-Jul-2014 09:38:17.694 [CM503001]: Call(C:4): Incoming call from Extn:13 to <sip:[email protected]:5060>

And in case it's helpful, here's the verbose log for that call (though I'm not sure if it captures the entire thing in verbose mode):

26-Jul-2014 09:38:54.196 L:4.2[Line:10000>>12125583000]: Terminating targets, reason:
26-Jul-2014 09:38:54.196 Leg L:4.2[Line:10000>>12125583000] is terminated: Cause: BYE from PBX
26-Jul-2014 09:38:54.196 Terminated from <sip:[email protected]:5060>;tag=1726398550 to "Great Rm"<sip:[email protected]:5060>;tag=152b8e19; reason: LocalBye
26-Jul-2014 09:38:54.196 L:4.2[Line:10000>>12125583000] Sending: OnSendReq Send Req BYE from 0.0.0.0:0 tid=1e386b7b24294b33 Call-ID=ZjlhYjg3MWQ1MzUyNDJlOTEwYzYwYWY3ZjYxNGVkZDc.:
BYE sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-1e386b7b24294b33-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=1726398550
From: "Great Rm"<sip:[email protected]:5060>;tag=152b8e19
Call-ID: ZjlhYjg3MWQ1MzUyNDJlOTEwYzYwYWY3ZjYxNGVkZDc.
CSeq: 2 BYE
Content-Length: 0
26-Jul-2014 09:38:54.196 SendMsg from "Great Rm"<sip:[email protected]:5060>;tag=152b8e19 to <sip:[email protected]:5060>;tag=1726398550
26-Jul-2014 09:38:54.195 [CM503008]: Call(C:4): Call is terminated
26-Jul-2014 09:38:54.195 L:4.2[Line:10000>>12125583000]: Terminating targets, reason: SIP ;cause=200 ;text="Call terminated on user request"
26-Jul-2014 09:38:54.194 Blocking refers for the Call(C:4)
26-Jul-2014 09:38:54.194 Call(C:4) is terminated
26-Jul-2014 09:38:54.191 L:4.1[Extn]: Terminating targets, reason: SIP ;cause=200 ;text="User hangup"
26-Jul-2014 09:38:54.191 Leg L:4.1[Extn] is terminated: Cause: BYE from 192.168.1.206:5062
26-Jul-2014 09:38:54.190 L:4.1[Extn] got Terminated Recv Req BYE from 192.168.1.206:5062 tid=1399855306 [email protected]:
BYE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.206:5062;branch=z9hG4bK1399855306
Max-Forwards: 70
Contact: <sip:[email protected]:5062>
To: <sip:[email protected]>;tag=9537e461
From: "Great Rm"<sip:[email protected]>;tag=1053633855
Call-ID: [email protected]
CSeq: 3 BYE
Proxy-Authorization: Digest username="13",realm="3CXPhoneSystem",nonce="414d535c09e4404908:3a56c0a212c19560ea2af71cd52ad395",uri="sip:[email protected]:5060",response="fe00428dfacdc10d4c2283eef7ba90d2",algorithm=MD5
User-Agent: Yealink SIP-W52P 25.50.0.20
Content-Length: 0
26-Jul-2014 09:38:54.190 Terminated from "Great Rm"<sip:[email protected]>;tag=1053633855 to <sip:[email protected]>;tag=9537e461; reason: RemoteBye
26-Jul-2014 09:38:54.190 L:4.1[Extn] Sending: OnSendResp Send 200/BYE from 0.0.0.0:0 tid=1399855306 [email protected]:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.1.206:5062;branch=z9hG4bK1399855306
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>;tag=9537e461
From: "Great Rm"<sip:[email protected]>;tag=1053633855
Call-ID: [email protected]
CSeq: 3 BYE
Content-Length: 0
26-Jul-2014 09:38:54.190 SendMsg from <sip:[email protected]>;tag=9537e461 to "Great Rm"<sip:[email protected]>;tag=1053633855
26-Jul-2014 09:38:37.665 Currently active calls - 1: [4]
26-Jul-2014 09:38:23.125 Session 615 of leg L:4.1[Extn] is confirmed
26-Jul-2014 09:38:23.125 L:4.1[Extn] got Confirmed Recv Req ACK from 192.168.1.206:5062 tid=1311527999 [email protected]:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.206:5062;branch=z9hG4bK1311527999
Max-Forwards: 70
Contact: <sip:[email protected]:5062>
To: <sip:[email protected]>;tag=9537e461
From: "Great Rm"<sip:[email protected]>;tag=1053633855
Call-ID: [email protected]
CSeq: 2 ACK
Proxy-Authorization: Digest username="13", realm="3CXPhoneSystem", nonce="414d535c09e4404908:3a56c0a212c19560ea2af71cd52ad395", uri="sip:[email protected]", response="e6f5a8c5741eef9ccd45abbb068ab8f9", algorithm=MD5
User-Agent: Yealink SIP-W52P 25.50.0.20
Content-Length: 0
26-Jul-2014 09:38:23.125 ConnCfmd from "Great Rm"<sip:[email protected]>;tag=1053633855 to <sip:[email protected]>;tag=9537e461
26-Jul-2014 09:38:23.010 [CM503007]: Call(C:4): Line:10000>>12125583000 has joined, contact <sip:[email protected]:5060>
26-Jul-2014 09:38:23.009 [CM503007]: Call(C:4): Extn:13 has joined, contact <sip:[email protected]:5062>
26-Jul-2014 09:38:23.008 ~Target=PSTNline:12125583000@(Ln.10000@patton_4112fxo_gateway)
26-Jul-2014 09:38:23.008 Session 615 of leg L:4.1[Extn] is connected
26-Jul-2014 09:38:23.008 L:4.1[Extn] got Connected.UAS Send 200/INVITE from 0.0.0.0:0 tid=1519311582 [email protected]:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.1.206:5062;branch=z9hG4bK1519311582
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>;tag=9537e461
From: "Great Rm"<sip:[email protected]>;tag=1053633855
Call-ID: [email protected]
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CXPhoneSystem 12.0.36097.670 (34969)
Content-Length: 226

v=0
o=3cxPS 340090945536 144300834817 IN IP4 192.168.1.201
s=3cxPS Audio call
c=IN IP4 192.168.1.202
t=0 0
m=audio 5122 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
26-Jul-2014 09:38:23.008 Connected(UAS) from "Great Rm"<sip:[email protected]>;tag=1053633855 to <sip:[email protected]>;tag=9537e461
26-Jul-2014 09:38:23.008 L:4.1[Extn] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=1519311582 [email protected]:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.1.206:5062;branch=z9hG4bK1519311582
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>;tag=9537e461
From: "Great Rm"<sip:[email protected]>;tag=1053633855
Call-ID: [email protected]
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
Content-Length: 226

v=0
o=3cxPS 340090945536 144300834817 IN IP4 192.168.1.201
s=3cxPS Audio call
c=IN IP4 192.168.1.202
t=0 0
m=audio 5122 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
26-Jul-2014 09:38:23.008 SendMsg from <sip:[email protected]>;tag=9537e461 to "Great Rm"<sip:[email protected]>;tag=1053633855
26-Jul-2014 09:38:23.007 L:4.1[Extn]: Terminating targets, reason: SIP ;cause=200 ;text="Call completed elsewhere"
26-Jul-2014 09:38:23.003 ~Route=Dev:sip:[email protected]:5060
26-Jul-2014 09:38:23.003 L:4.2[Line:10000>>12125583000] has joined to L:4.1[Extn]
26-Jul-2014 09:38:23.003 Session 618 of leg L:4.2[Line:10000>>12125583000] is connected
26-Jul-2014 09:38:23.003 L:4.2[Line:10000>>12125583000] got Connected.UAC Recv 200/INVITE from 192.168.1.202:5060 tid=903a16235667f026 Call-ID=ZjlhYjg3MWQ1MzUyNDJlOTEwYzYwYWY3ZjYxNGVkZDc.:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.1.201:5060;branch=z9hG4bK-d8754z-903a16235667f026-1---d8754z-;rport=5060;received=192.168.1.201
Contact: <sip:[email protected]:5060;transport=udp>
To: <sip:[email protected]:5060>;tag=1726398550
From: "Great Rm"<sip:[email protected]:5060>;tag=152b8e19
Call-ID: ZjlhYjg3MWQ1MzUyNDJlOTEwYzYwYWY3ZjYxNGVkZDc.
CSeq: 1 INVITE
Content-Type: application/sdp
Server: Patton SN4112 JO EUI 00A0BA0A1ED9 R6.5 2014-03-05 H323 SIP FXS FXO M5T SIP Stack/4.2.8.10
Supported: replaces
Content-Length: 198

v=0
o=MxSIP 0 266 IN IP4 192.168.1.202
s=SIP Call
c=IN IP4 192.168.1.202
t=0 0
m=audio 5122 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
26-Jul-2014 09:38:23.003 Connected(UAC) from <sip:[email protected]:5060>;tag=1726398550 to "Great Rm"<sip:[email protected]:5060>;tag=152b8e19
26-Jul-2014 09:38:23.003 Remote SDP is set for leg L:4.2[Line:10000>>12125583000]
26-Jul-2014 09:38:23.003 Answer SDP arrived on Leg L:4.2[Line:10000>>12125583000];
OnAnswer Recv 200/INVITE from 192.168.1.202:5060 tid=903a16235667f026 Call-ID=ZjlhYjg3MWQ1MzUyNDJlOTEwYzYwYWY3ZjYxNGVkZDc.:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.1.201:5060;branch=z9hG4bK-d8754z-903a16235667f026-1---d8754z-;rport=5060;received=192.168.1.201
Contact: <sip:[email protected]:5060;transport=udp>
To: <sip:[email protected]:5060>;tag=1726398550
From: "Great Rm"<sip:[email protected]:5060>;tag=152b8e19
Call-ID: ZjlhYjg3MWQ1MzUyNDJlOTEwYzYwYWY3ZjYxNGVkZDc.
CSeq: 1 INVITE
Content-Type: application/sdp
Server: Patton SN4112 JO EUI 00A0BA0A1ED9 R6.5 2014-03-05 H323 SIP FXS FXO M5T SIP Stack/4.2.8.10
Supported: replaces
Content-Length: 198

v=0
o=MxSIP 0 266 IN IP4 192.168.1.202
s=SIP Call
c=IN IP4 192.168.1.202
t=0 0
m=audio 5122 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
26-Jul-2014 09:38:23.003 [CM505002]: Gateway:[patton_4112fxo_gateway] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4112 JO EUI 00A0BA0A1ED9 R6.5 2014-03-05 H323 SIP FXS FXO M5T SIP Stack/4.2.8.10] PBX contact: [sip:[email protected]:5060]
26-Jul-2014 09:38:23.003 [CM503002]: Call(C:4): Alerting Line:10000>>12125583000 by contact <sip:[email protected]:5060>
26-Jul-2014 09:38:23.001 Phonebook entry not found for number 12125583000
26-Jul-2014 09:38:23.001 Looking for phone number 12125583000 in tenant's 'default' phonebook
26-Jul-2014 09:38:23.001 UacSession 618 has formed leg L:4.2[Line:10000>>12125583000]
26-Jul-2014 09:38:23.001 Answer from <sip:[email protected]:5060>;tag=1726398550 to "Great Rm"<sip:[email protected]:5060>;tag=152b8e19
26-Jul-2014 09:38:23.001 L:4.2[Line:10000>>12125583000] Sending: OnSendReq Send Req ACK from 0.0.0.0:0 tid=f64ac77b3264924f Call-ID=ZjlhYjg3MWQ1MzUyNDJlOTEwYzYwYWY3ZjYxNGVkZDc.:
ACK sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-f64ac77b3264924f-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>;tag=1726398550
From: "Great Rm"<sip:[email protected]:5060>;tag=152b8e19
Call-ID: ZjlhYjg3MWQ1MzUyNDJlOTEwYzYwYWY3ZjYxNGVkZDc.
CSeq: 1 ACK
Content-Length: 0
26-Jul-2014 09:38:23.001 SendMsg from "Great Rm"<sip:[email protected]:5060>;tag=152b8e19 to <sip:[email protected]:5060>;tag=1726398550
26-Jul-2014 09:38:17.742 [CM503025]: Call(C:4): Calling T:Line:10000>>12125583000@[Dev:sip:[email protected]:5060] for L:4.1[Extn]
26-Jul-2014 09:38:17.742 Route to L:4.2[Line:10000>>12125583000] sends Invite-OUT Send Req INVITE from 0.0.0.0:0 tid=71105645b45e2f6a Call-ID=ZjlhYjg3MWQ1MzUyNDJlOTEwYzYwYWY3ZjYxNGVkZDc.:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-71105645b45e2f6a-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>
From: "Great Rm"<sip:[email protected]:5060>;tag=152b8e19
Call-ID: ZjlhYjg3MWQ1MzUyNDJlOTEwYzYwYWY3ZjYxNGVkZDc.
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
Content-Length: 238

v=0
o=3cxPS 19428016128 486824476673 IN IP4 192.168.1.201
s=3cxPS Audio call
c=IN IP4 192.168.1.206
t=0 0
m=audio 11794 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=fmtp:101 0-15
a=rtpmap:101 telephone-event/8000
a=ptime:20
a=sendrecv
26-Jul-2014 09:38:17.735 Outbound URI is used: sip:[email protected]:5060
26-Jul-2014 09:38:17.735 SLA is globally disabled
26-Jul-2014 09:38:17.733 Added leg L:4.2[Line:10000>>12125583000]
26-Jul-2014 09:38:17.696 [Flow] Call(C:4): making call from L:4.1[Extn] to T:Line:10000>>12125583000@[Dev:sip:[email protected]:5060]
26-Jul-2014 09:38:17.696 [CM503027]: Call(C:4): From: Extn:13 ("Great Rm" <sip:[email protected]:5060>) to T:Line:10000>>12125583000@[Dev:sip:[email protected]:5060]
26-Jul-2014 09:38:17.696 [CM503004]: Call(C:4): Route 1: from L:4.1[Extn] to T:Line:10000>>12125583000@[Dev:sip:[email protected]:5060]
26-Jul-2014 09:38:17.696 Line limit check: Current # of calls for line Lc:10000(@patton_4112fxo_gateway[<sip:[email protected]:5060>]) is 0; limit is 1
26-Jul-2014 09:38:17.696 Line is not outbound: Lc:10001(@patton_4112fxo_gateway[<sip:[email protected]:5062>])
26-Jul-2014 09:38:17.696 Line limit check: Current # of calls for line Lc:10001(@patton_4112fxo_gateway[<sip:[email protected]:5062>]) is 0; limit is 1
26-Jul-2014 09:38:17.696 Call(C:4): Call from Extn:13 to 12125583000 matches outbound rule 'Rule for patton_4112fxo_gateway'
26-Jul-2014 09:38:17.696 [Flow] Call(C:4): has built target endpoint: Out#:>>Rule{Rule for patton_4112fxo_gateway}>>12125583000 for call from L:4.1[Extn]
26-Jul-2014 09:38:17.696 [Flow] Target endpoint for 12125583000 is Out#:>>Rule{Rule for patton_4112fxo_gateway}>>12125583000
26-Jul-2014 09:38:17.696 Looking for outbound rule: dialed = [12125583000], processed: [12125583000]; from-ext:
26-Jul-2014 09:38:17.696 [Flow] Building target endpoint to 12125583000 from "Great Rm" <sip:[email protected]:5060>
26-Jul-2014 09:38:17.696 [CM503010]: Call(C:4): Making route(s) from Extn:13 to <sip:[email protected]:5060>
26-Jul-2014 09:38:17.696 Remote SDP is set for leg L:4.1[Extn]
26-Jul-2014 09:38:17.696 OnOffer from "Great Rm"<sip:[email protected]>;tag=1053633855
26-Jul-2014 09:38:17.696 [CM505001]: Endpoint Extn:13: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-W52P 25.50.0.20] PBX contact: [sip:[email protected]:5060]
26-Jul-2014 09:38:17.694 Inbound DID: ''; Phonebook Name: ''
26-Jul-2014 09:38:17.694 [CM500002]: Call(C:4): Info on incoming INVITE from Extn:13:
Invite-IN Recv Req INVITE from 192.168.1.206:5062 tid=1519311582 [email protected]:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.1.206:5062;branch=z9hG4bK1519311582
Max-Forwards: 70
Contact: <sip:[email protected]:5062>
To: <sip:[email protected]>
From: "Great Rm"<sip:[email protected]>;tag=1053633855
Call-ID: [email protected]
CSeq: 2 INVITE
Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE
Content-Type: application/sdp
Proxy-Authorization: Digest username="13",realm="3CXPhoneSystem",nonce="414d535c09e4404908:3a56c0a212c19560ea2af71cd52ad395",uri="sip:[email protected]",response="e6f5a8c5741eef9ccd45abbb068ab8f9",algorithm=MD5
Supported: replaces
User-Agent: Yealink SIP-W52P 25.50.0.20
Allow-Events: conference, refer, check-sync
Content-Length: 213

v=0
o=- 20010 20010 IN IP4 192.168.1.206
s=SDP data
c=IN IP4 192.168.1.206
t=0 0
m=audio 11794 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=fmtp:101 0-15
a=rtpmap:101 telephone-event/8000
a=ptime:20
a=sendrecv
26-Jul-2014 09:38:17.694 [CM503001]: Call(C:4): Incoming call from Extn:13 to <sip:[email protected]:5060>
26-Jul-2014 09:38:17.683 Outbound URI is used: sip:[email protected]:5062
26-Jul-2014 09:38:17.683 IncomingCall: C:4 from <sip:[email protected]:5060> to <sip:[email protected]:5060>
26-Jul-2014 09:38:17.683 Added leg L:C:4.1[No endpoint yet]
26-Jul-2014 09:38:17.683 UasSession 615 started
26-Jul-2014 09:38:17.683 Call from "Great Rm"<sip:[email protected]>;tag=1053633855 to <sip:[email protected]>;tag=9537e461
26-Jul-2014 09:38:09.757 Line 10001 got Device: Dev(6):[sip:[email protected]:5062 / 10001]
26-Jul-2014 09:38:09.731 Line 10000 got Device: Dev(4):[sip:[email protected]:5060 / 10000]
26-Jul-2014 09:38:07.663 Currently active calls [none]
 
It may be worthwhile comparing a working call against one that does not, line for line.
The one thing I noticed id that there are two IPs with port 5062 "attached". When I see a port other than 6060, it "says" additional line or trunk on a device. In the logs I see 192.168.1.202:5062 and 1892.168.1.206:5062 , that raises a red flag right off the bat

You may want to double check the IPs and ports assigned to the gateway and in the trunk setting of 3CX , to see if they match.
 
Thanks, leejor. My gateway has two fxo ports even though I am only using 1. Those ports show up in ports/trunks as virtual extensions 10000 and 10001. I tried deleting the extra gateway port in the gateway itself (and unregistering that port/virtual extension in 3cx) and rebooting 3cx and the gateway and that didn't help. Would love to know how to actually delete that port/virtual extension in 3cx rather than just deregistering. Any idea how to do that?

But on the original question, the log of calls that worked looks just like the log of calls that didn't work. But then I rebooted the w52p base stations and they suddenly started working again (making and receiving outside calls fine). Not sure what was up with that!
 
The gateway may have two trunks (virtual extensions) assigned, however in most cases this will involve one IP and several ports (5060, 5061, 5062...etc) assigned to that gateway if each trunk (PSTN phone line) is individually accessible. Some gateways do this using a prefix on the dialled number.
The fact that the logs were showing two different IPs , both using port 5062, led me to believe that something was not data-filled correctly
 
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